Junior Store Services Specialist

Job description / Role

The Junior Store Services Specialist is responsible for coordinating store services requests and ensuring that they are addressed in a timely and effective manner and in compliance with quality standards.

- Schedule, control and monitor floor maintenance works to ensure they are done in a timely manner and in compliance with quality standards
- Visit all shops on continuous basis, develop a maintenance snag list, and communicate it to the hierarchy
- Monitor outsourced civil, mechanical, and electrical works in order to ensure that they are properly done by assigned contractors
- Ensure the abidance of cleaners by the companys attendance, hygiene and grooming standards and monitor cleanliness of shops on continuous basis
- Prepare status reports concerning insurance claims, and submit them to the Loss Prevention Department
- Participate actively in staff meetings in order to get informed of new policies and other services related issues.

Requirements

- 2-3 years of experience in a similar field; Previous experience in retail is a plus
- Knowledge and effective use of the principles and processes of providing customer and personal services
- Proficiency in MS Office
- Fluency in English.
- Attention to details
- Analytical Thinking
- Communication Skills
- Customer Focus
- Driving and Achieving results
- Planning and Organizing Teamwork

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.