Kaizen Promoter - Al Futtaim Motors

Job description / Role

Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.

We are looking to recruit a Kaizen Promoter to implement TMC Kaizen Programmes in After Sales Retail network (Parts and Service) and in PDI Centre for Production and Logistics Kaizen.

Based in Dubai, you will be part of our Centralized Kaizen Department for AFM After-sales operation. Your key responsibility to cultivate Kaizen Culture by implementing programmes such as Kodawari (Service), Dealer Parts Operation Kaizen (DPOK Parts), Body & Paint Kodawari, Express Maintenance, PDI & Logistics Kaizen (Supply Chain), Training Development and SOP Management).

You will be reporting to the Asst. General Manager - Kaizen & PDI Operation

The main duties and responsibilities would be as follows:
- Compilation & creation of multiple reports/ visual areas to monitor all projects/training/operational efforts on a daily basis
- Develop process flow charts to explain current and desired process.
- Conduct time and motion study and analyse it at both Macro and Micro level and develop process improvement proposal.
- Implement PDI & Logistics Kaizen action to improve and maintain the Guaranteed Time of Delivery to Customer
- Organize small group activities to provide training to associates and gather their feedback.
- Implement TSM Advance (Express Maintenance) in Service Network.
- Implement Kodawari Standards in the Service Network.
- Dealer Parts Operation Kaizen to improve the Parts operation at Service Network and optimize the Parts Warehouse.

Requirements

Qualification:
Minimum - Bachelors Degree or Equivalent

Minimum Experience:
2 -5 years (preferably in After Sales / supply chain background).

Job-Specific Skills:
- Ability to think Out of Box
- Ability to train and coach, build relationships and utilize skills appropriately
- Ability to provide outstanding customer service
- Ability to maintain fair, consistent set of standards
- Ability adjust priorities and structure time wisely in a fast paced environment
- Ability to think Long term standards.
- Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
- Ability to handle the pressure.

Behavioural Competencies:
- Kaizen cultured
- Customer focused
- Communication - oral and written
- Team work
- Analytical
- System and process oriented
- Time bound commitment

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.