Key Account Director - Financial Services

Job description / Role

Our client, a global leader in marketing reward schemes, is seeking a Key Account Director to manage the relationship with one of their major coalition partners.

Only candidates with 3-5 years financial services/ credit card/banking & loyalty experience will be considered for the role.

- Youll provide effective commercial leadership to one of our major coalition partners in the financial services sector
- Youll be responsible for developing and implementing the commercial strategy with our financial services partner to ensure we jointly deliver on our objectives
- Youll lead the account and will provide proactive advice, support and challenge to the rest of the business
- Youll work as part of a close-knit team providing a great service to our customers as well as knowledge sharing across our business ensuring we operate as one team
- Youll work with the COO and the central services team to implement a co-ordinated and consistent approach to account management and ensure that the teams work closely and effectively together to deliver new business solutions for clients
- You will direct, lead and enable the execution of the business strategy with our partner
- Youll focus on achieving operational efficiency and quality
- Youll be thinking, creating, interacting, organising and implementing all the time.
- Youll play a critical & key role in the growth of the sector and will be the financial services expert for the region

Requirements

- A creative mind and a strong focus on delivery for clients
- Flexible and collaborative approach, with an ability to thrive in ambiguity and enjoy a fast-paced and dynamic environment
- A proven track record in sales and client management across all disciplines of loyalty
- A solid understanding of insights and analytics as well as the role CRM and campaign management can play in driving business
- Strong loyalty experience across a diverse customer base, ideally across different countries, cultures and verticals.
- Strong and detailed understanding of financial services and the role loyalty plays in the sector
- Passionate about long term customer relationships with a strong customer centric focus
- A persuasive and engaging style
- Strong verbal and written communication skills and excellent interpersonal and relationship building skills
- A persuasive and engaging style to drive collaboration and compromise where appropriate
- A well-organised, process orientated and positive approach
- Innovative thinking with a passion for solving problems
- An interest in getting involved and making things happen
- Passionate about developing others in the wider business
- Resilience and pragmatism in finding solutions
- Exceptional leadership skills and the ability to inspire exceptional performance.
- An ability to focus on both the immediate challenges and the bigger picture.

About the Company

Robert Walters is one of the world's largest specialist professional recruitment consultancies with 53 offices spanning 24 countries.

We've helped thousands of professionals find permanent, contract and interim roles with leading global corporations, small to medium sized companies and innovative start ups. Our specialist recruitment focus includes: accountancy and finance, banking, engineering, operations, legal, IT, sales, marketing, procurement & logistics, HR and support/administration.