Key Account Manager - MTN

Job description / Role

Key Account Manager - MTN - Afghanistan

My client is seeking a Key Account Manager for the MTN account. I am seeking a talented and passionate professional to develop an outstanding relationship with MTN Afghanistan, a strategically important large customer.

The company has deployed its Airtime Credit Services at MTN Afghanistan and the Key Account Manager is expected to optimize the performance and up-sell new system releases, while ensuring that the customers needs are met by the company.

The Key Account Manager represents the entire range of Telecom VAS products and is responsible for cross-selling the company portfolio into the same account.

Job Responsibilities
- Establish productive and professional long-term relationships with stakeholders at all levels
- Coordinate the involvement of company personnel, including service, finance, marketing and management resources, in order to meet account performance objectives and customers expectations
- Assess, clarify and validate customer needs, including tenders, on an on-going basis
- Monitor the market and competitor activities
- Regular reporting on sales activities, opportunities, threats, project progress etc.
- Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets
- Drive solutions-orientated efforts that address the customer situation

Requirements

- Achieve assigned service performance targets from SLA and financial perspectives
- Achieve sales targets for new business (cross-selling opportunities)
- On-time payment collection
- Complete strategic account plans
- Active member of integration project team and ensure on-time service launches
- Maintain high customer satisfaction ratings
- Arrange meetings between CXO level account personnel and the companys management

Essential Qualifications & Experience
- 3 Years of verifiable experience in Large Account Management
- Proven sales track record of capital intensive or complex products and/or services/solutions
- Sound understanding of the culture, politics and (regulatory) policies in Afghanistan and a good insight into the telecom industry

Desirable Qualifications & Experience
- Knowledge of Telecom Systems
- Bachelors or masters degree
- Experience with financial statements and reconciliation processes

Profile
- Strong interpersonal and relationship building skills
- Modern, consultative sales techniques and results orientated
- Highly self-motivated and ability to work independently
- Ability to converse with stakeholders of all levels, from CXO to operational staff
- Effective influencing, persuasive and negotiation skills
- Excellent presentation skills
- Pro-active attitude
- Multi-tasking and coordination
- Bi-lingual; English and local languages

About the Company

Nimbus Resource Solutions is a specialist recruitment company based in Dubai placing contract and permanent resources across Europe, Middle East and Africa. We work with clients across the Satellite and Information Technology sectors.

We build long-term partnerships with our clients and our candidates. Our ability to source the best talent has a significant impact on business performance, as well as enhancing individual careers.