Key Account Manager US & ROW
1. Customer Relationships
Overall customer relationship management
Monitoring and managing the annual customer revenue objectives, SLAs and KPIs.
Closely monitor and ensure successful delivery of tailored solutions to client needs by relaying client service requirements and follow up with the various internal units.
Meet sales targets
Develop, Manage and communicate the internal KPIs to the staff below (If applicable)
Conduct staff performance evaluation on quarterly basis & regular business reviews (If applicable)
Develop the staff and work on the knowledge transfer
Daily monitor voice traffic trend related and identify abnormalities/opportunities/weakness, and propose/take the necessary actions to increase the daily incoming traffic.
Provide bi-weekly/Monthly reporting to wholesale Sales planning and performance team containing:
o Customer visits/calls
o Ongoing deals
o Expected close date of ongoing deals
o Closed deals
o Sales revenue and Forecast
Produce project & financial reports as demanded. (min monthly)
Ensure alignment with the financial reporting and business requirements.
Work with wholesale billing and settlement teams to ensure proper invoices and billing of the client.
Coordinate with all internal teams to configure the billing system with the appropriate tariffs, traffic routing.
To provide, develop and update strategic and financial plans of international telecom accounts such as but not limited to (international gateways, international Hubs and aggregators)
Develop and manage relationship with international Wholesale voice clients and ensure a level of satisfaction and growth is met.
Collecting clients requirements and providing input to wholesale marketing on new product/service development and tariff
Supervise coordination with Regulatory and Legal Affairs to ensure compliance and appropriateness of contracts and associated activities.
Manage and Provide input to Voice related agreements.
Conduct market intelligence on current pricing structure, and market practices for the direct and indirect voice relationship.
Monitor price changes, and compare the termination among all providers to identify least cost routing.
Take the necessary actions to route the outgoing voice traffic based on LCR or quality parameters (Qos).
Monitor the Quality of Service (QoS), capacity with the voice clients, and expand the links where necessary.
Work out on trading (buying/selling) of voice minutes across the voice clients while maintaining/increasing, market share, revenues and profitability.
Expand the number of interconnect agreements in-line with the wholesale strategies.
Maintain revenue forecasts for monthly and quarterly objectives.
Knowledge / Technical Skills
Requires proficiency in MS Office, to include Word, Excel, and power points
Ability to read and interpret contracts and agreements, financial reports and figures.
Ability to put together and manage Account plans/budgeting report
Has a telecommunication domain knowledge in the Omani and the international market
Ability to conduct traffic trend analysis
Has the Knowledge and the Ability to work with business object tool.
Good understanding of the wholesale international business.
Good Project management skills and practices
Familiarity with the TRA rules, and regulations.
Good knowledge of the fixed and the mobile networks and services.
Must be able to get along with all levels of employees.
Must be able to handle confidential information.
Must have exceptional organizational skills to handle demanding work schedule
Self starter and ability to take on tasks with minimal supervision.
Excellent problem solving activities.
Teamwork, and customer service oriented
Must have the flexibility to work on different timing/time zones as needed.
Education / Certifications
Requires a Bachelors degree in any discipline (preferably in Telecom or business administration)
Requires a minimum of 2 years experience in managing various accounts, specifically in the international business ( transit, aggregation, retail)
About the Company
About the Company
Omantel is the pioneer of total communications solutions in the Sultanate of Oman. We have the widest choice of state of the art services with the broadest network coverage. We listen to understand your needs and value feedback. We strive to deliver on our promises.
Omantel (as both Omantel and Oman Mobile) has offered the full spectrum of telecommunications solutions to the people and businesses of Oman since the dawn of the Renaissance in 1970. Over the years, as the pioneering telecommunications supplier, we have striven to connect even the most remote communities to each other and to the rest of the world. As a pillar of the Omani economy, Omantel has been a leading player in Omans progress and national development.
The Omantel logo, embodies the Omani heritage, in the form of the Khanjar. Our color palette, blue and orange, signals our dedication to professionalism and progression as well as a vibrant spirit. The Omantel name, combined both in Arabic and English, is cradled and encapsulated in our new brand symbol reflecting a caring mindset.
Our tagline reflects also our philosophy of togetherness as this is at the heart of everything we do as we lead the way in bringing individuals, families, businesses and regions ever closer together using leading edge technology for communications.