Job closed
Ref: HP698-9553
Job description / Role
FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain, Ras Al Khaimah and in December 2011, FAMCO acquired the Volvo Construction Equipment distributor for the Kingdom of Saudi Arabia (Al Rehab) and now operates with 5 branches across the Kingdom. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.
Reports to: Operations Manager
Direct Reports: Various
Department: V- Rents
Location: Abu Dhabi
JOB PURPOSE:
To manage the day to day operation with regards to all aspects of operation, support and sales.
Reporting to the Operations Manage, V-Rents, the Key Account Manager is responsible for driving the day to day operation through the entire fleet, starting with 84 equipment. He will provide consistent and efficient support to the team throughout but not limited to Abu Dhabi, Oil and Gas Sector.
This knowledge based resource will drive the products life cycle including product selection and support, spare parts supply and dealers' service planning, spare parts stock forecasting. Support will encompass all forms of after sale to ensure the smooth running of equipment.
This role is the key link between Famco Rental and all equipment's suppliers and end users; ensuring efficient supply chain principles are applied across the scope of supply.
DESCRIPTION: FAMCO
* Primary point of contact with Customer, including Products Supply, Rental Pricing, After Sale Support, technical & lead-times.
Clients
* Decide and manage product range suitable to clients.
* Investigate options for projects extensions.
* Planning & Forecasting.
* In conjunction with clients' anticipated requirement, ensuring Manufactures / Suppliers. forecasting plans are affected to suit.
* Manage spare parts and after sale support levels to support supplied equipment.
Product
* Take feedback from management and establish product pricing levels.
* Negotiate requirement with client on project basis.
Technical Support
* Management and coordination with relevant suppliers.
* Ensure technical updates are shared with relevant use.
* Ensure all supplied products comply with Customer requirements.
* Optimize supply solution for to meet rental requirement.
* Attend client meetings as required and provide front line backup.
Manage an effective support system
* Update Management with clients' requirement variation; specs and quantities.
* Key account development across appointed client / industry segment.
* Develop & support Key Accounts across UAE in conjunction with relevant suppliers.
* Expansion of V-Rents national and regional rental opportunities by identifying & leveraging of Key Account relationships.
Process Management
* Develop & establish processes to streamline operations from enquiry to project completion.
* Develop the FAMCO Rental brand.
* Professional representation at all times for FAMCO- Rental brand positioning.
* Identify opportunities to promote the brand.
* Become known as the Rental expert on the rental industry.
JOB CONTEXT:
The Key Account Manager will head & lead related functions pertaining to the customer support for V-Rents within the assigned territories. Reporting directly to the Operations Manager, V-Rents, the Key Accounts Manager is a key member of the FAMCO V- Rents management team, and represents the organisation for all aspects of V-Rents customer support and supply. The holder must be technically skills based, with sales and commercial acumen. The drive must be to provide support excellence that ensures results and growth throughout the region / client. Broad ranging industry knowledge must be inherent and continually developed to maintain the competitive edge. Communication and negotiation with suppliers and clients across the appointed territories with regards to support issues. A focus on best practice, continuous improvement, customer satisfaction and the drive for industry leadership.
Requirements
Minimum Qualifications and Knowledge:
* Bachelor Degree with Engineering background/ preferable mechanical.
* Work requires professional written and verbal communication and interpersonal skills.
* Ability to communicate and interact with officials at all levels within government and private sectors.
* Work effectively with a wide range of constituencies in a diverse community. Ability to simultaneously manage several projects.
Minimum Experience:
* This position requires business maturity, excellent judgment and a hands-on entrepreneurial spirit. Successful candidates generally have 5-10 years of professional machinery or industrial capital equipment support experience.
Job-Specific Skills:
* Excellent communication, negotiation and closing skills. Leadership, planning and organisation.
* Strong analytical skills, strong customer relationship skills including the ability to present.
* Problem solving.
* Position requires a valid driving license. Must be PC literate.
Behavioural Competencies :
* Customer focused, able to build and maintain relationships across all corporate levels.
* Individual accountability and responsibility, including ability to plan and organise self while balancing multiple demands. Ability to influence others across multiple disciplines.
* Continuous Improvement, Personal Leadership, Teamwork, Self starter and learner, with ability to apply new knowledge and concepts, including complex industrial solutions.
* Excellent communication and interpersonal skills, able to identify and resolve problems at an early stage.
* Strategic thinker and operator.
* Priority and Target oriented with the drive to adapt and exceed expectations within a competitive and highly demanding environment with associated stress tolerance.
* Decision making capability in conjunction with business minded skill sets.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.