Kitchen Specialist - IKEA

Job description / Role

One of the companies bearing Al-Futtaim name is IKEA. IKEA is the world's largest home furnishings store, founded in Sweden over 60 years ago. At IKEA, not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics. Despite being the leading home furnishing retail franchisee across the world, we at IKEA still give you the room to grow! At IKEA creating a better everyday life for the many isn't only our vision, it's our way of life! Manage the kitchen department for an IKEA Store and ensure that all operational objectives are delivered taking into account quality, quantity and cost through development and execution of tactical and operational initiatives. Also, make appropriate business recommendations based on the analysis of daily/ monthly KPI's. Finally support the sales departments ensuring that customers are provided with the highest possible service level (in line with IKEA standards) to achieve the pre-defined yearly sales targets.

Requirements

Commercial
* Actively promote the Kitchen Design Service in order to increase sales and promote Add On Sales.
* Schedule Customer appointments. Monitor and keep track of all customer appointments to ensure the highest possible service levels on waiting times for customers.
* Liaise with Home delivery and assembly. Audit all kitchen designs with the home delivery and assembly teams and the kitchen designers before dispatching stocks to the customer`s home. Arrange for home visits and conduct follow up on all kitchen jobs.

People
* Staff training and development. Ascertain that all staff is competently trained on the design system (IHP 2) and the kitchen range (NAVISION) and receive adequate development support to secure the store performance and succession needs.
* Scheduling for the kitchen department. Create and submit all schedules for the kitchen designers based on the coverage needed for peak and non peak sales day. Plan annual leave for the designers based on the commercial calendar.

Financial
* Prepare annual business plan and budget for the kitchen department (i.e workforce, budgets) and management information provided to support appropriate business decisions.
* Review and monitor daily and monthly KPIs and analyse reports on various measurable factors against benchmarked figures) alog with working with the team to create meaningful actions to achieve agreed goals.
* Controlling costs through working in a lean, simple, cost-conscious way using good examples and solutions, and encouraging the team and colleagues to discover more effective ways of working.

Job-Specific Skills:
* Strategic Planning and Analytical Skills, Effective Communication, Excel competence.

Behavioural Competencies :
* Interpersonal Skills, Business Acumen, Problem Solving, Confident, Leadership Skills and Strategic Thinking.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.