L&D Specialist (Sales)

Job description / Role

Our Client a professional services company is seeking an L&D Specialist - (Sales) to join their operations in Dubai.

The Trainer (Sales) role maximizes sales representative effectiveness by delivering training and development needs on product knowledge, sales skills, processes and tools, and systems.

Responsible for delivering engaging training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques; coach as required; support development and implementation of employees Personal Development Plan.

This entails working with individuals, teams, and functional units to analyze performance gaps and deliver learning solutions that impact critical business needs.

Requirements

Area of Knowledge:
- Instructional design principles, adult learning theories, and training processes;
- Facilitation methodology;
- Talent and career development
- Contribute to the design of training events and learning solutions;
- Coordinate administration of training events and materials with other members of the team;
- Deliver learning programs (including Lunch & Learns, workshops, and/or information sessions) to required business units locally as well as regionally, and potentially to external partners (i.e., brokers);
- Maintain a positive learning environment;
- Implement the S&D Competency Model and other sales effectiveness programs;
- Evaluate learning and mastery of content, skills and procedures;
- Liaise with internal customers and Program Manager (L&D) to recommend clear solutions to address any development requirements;
- Provide feedback and guidance to learners;
- Partner with Managers and Individual Contributors to determine areas of opportunity in participant performance;
- Track and monitor participation for all learning solutions. This includes the use of evaluation tools as a means to measure program effectiveness.
- Support the Program Managers in the development of a network of quality external partners;
- Work in partnership with local, regional, and global teams on training processes, programs and initiatives as required to ensure THE CLIENT standards and vision are enhanced.

People development
- Coach employees and managers to ensure the learning approach (including processes, policies) are understood and implemented by all;
- Support the Learning THE CLIENT approach and the development of career-path training plans that align with succession plan initiatives;
- Assist in the creation of Development Plans for employees;
- Implement the competency matrices (of professional families) and the Leadership Framework across all levels of the organization;
- Implement structured career development policies & procedures / programs;
- Implement, and monitor career development programs and plans;
- Contribute to the communication strategy of the L&D function through articles posted on newsletters and learning management system.

Change solutions
- Work in collaboration with HR colleagues to successfully launch new Human Resources processes, systems, and tools;
- Contribute to the development of initiatives to create an engaging workplace culture of Trust & Achievement;
- Partner with internal clients to develop recommendations and specific action steps to produce positive change within their functional areas and business units.

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.