Learning & Development Consultant – Al Futtaim Group

Al Futtaim Group

UAE

Ref: HP698-9257

Job description / Role

Employment: Full Time

Al-Futtaim's centralised recruitment team is a special place to work and, we think, a unique in-house recruitment team in the Middle East. We take pride in managing our own sourcing without agencies, we measure everything we do, we use the LEAN recruitment process to prevent waste and we carry a huge workload which we share and manage. We are highly systems and process driven and rely heavily on initiative, consistency, intelligence, discipline and good technology to save money, time and effort. Our team comes from the UK, Uzbekistan, Lebanon, Iran, New Zealand, India, Philippines, Canada, Australia, Egypt, Saudi Arabia, Oman and USA; we speak Arabic, English, Russian, French, German, Thai, Hindi, Malayalam, Telugu, Tagalog, Ajami, Tamil, Farsi, Urdu, Kannada and Turkish. In our first year of operations, 11 of us recruited 2,049 people and we won the Middle East HR Summit Award for the best HR Initiative in the Region. In 2012 our team of 27 working across 5 counties recruited 4300 people into our business and we are on target in 2013 to hire over 5500 into the Group.

Training initiatives:

* Design, develops, implements & assesses training initiatives to ensure content is up to date and reflects best practice
* Ensures that content is up to date with group practices and processes in order to ensure alignment
* Researches and proposes blended training solutions
* Assesses career pathways in line with development and recommends individuals identified with high potential
* Drive Emiratisation development pathways and traineeships
* Engage when required with external consultants and specialists
* Deliver the core curriculum, training calendar and customised programs as scheduled
* Serve as a Learning and Development Trainer on key projects, cross functional teams and group rollouts

Business solutions:

* Where required consult, recommend, design interventions and execute business solutions
* Ensures adherence to industry and government regulatory standards
* Identify and improve operational systems & processes
* Research and formally recommend best practice or international standards that drive AFTC vision
* Ensure delivery metrics are adhered to.

Consulting:

* Identify Learning and Development needs within the group for specific business units
* Manage internal & external customer expectations especially in regards to assessment practices & reporting
* Consult with businesses to provide solutions and options, measuring customer satisfaction
* Prepare proposals & quotations in line with business plan objectives (increase revenues, provide access, support performance, increase commercial outcomes)
* Work inclusively with HR Business Partners, business trainers, Line Managers and Executives to deliver to gain agreement, share workloads and meet expectations

Reports:

* Maintain systems for collating and reporting on Development performance
* Manage & Analyse the Learning & Development performance
* Collate and report AFTC performance metrics
* Ensure key stakeholders in the business have up to date reports
* Providing Trainer delivery days and feedback data

Requirements

* A bachelors degree and/or relevant Training certificates
* Fluent written and spoken English
* Curriculum design experience
* Knowledge of Competency standards
* A wide range of assessment design and delivery knowledge
* Program facilitation experience
* A high level of computer literacy
* Experience of blended learning
* Business operations, project management and Customer Service experience would be a distinct advantage
* Extensive Sales experience, Relationship Management experience, project management, Customer Service & Sales

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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