Learning & Development Manager - IKEA

Al Futtaim Group

Cairo, Egypt

Ref: HP698-10449

Job description / Role

Employment: Full Time

Learning & Development Manager - IKEA - Dubai Festival City

To lead and support learning programmes and development strategies for the business through effective coordination with the Regional Learning & Development Manager and HR Business Partners. Focus on the development and maintenance of the IKEA training plan and individual development plans to secure excellence in business competency.

Key Accountabilities:
- The JH needs to have a good understanding of the business requirements and he/she will need to support the business with the right trainings at the right time
- Understand the ICSS results and suggest plans for improvement where necessary
- Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements
- Organise team building activities to support the engagement of the co-workers and managers
- Feedback to managers on their effectiveness of delivering training and improving performance
- The JH is responsible for maintaining all administrative records relating to employee trainings (Training Matrix) and will control all administration related to training for the store.
- Support the enrolment process for all IKEA Business College training.
- Coordinate with the AFTC enrolment of the co-workers and managers for trainings
- The JH will be responsible for the management and development of the co-workers and managers ensuring that all are adequately competent and motivated.
- Support the managers with the performance management, contribute to develop performance improvement plans for the poor performers
- Get involved in the employee engagement survey and act as a champion in improving the results related to Training and Development and motivation of the co-workersThe JH is responsible for the support and coordination of all management and co-worker development plans.
- Support the implementation of the succession planning program and support the managers to coach and train the candidates to become ready to take on more senior positions
- Support Line Managers in executing development training for identified succession candidates.
- Incorporate the training programs in the Commercial calendar as per the activities happening in the store
- Implement post-course assessment and action plans for the candidates following the in house trainings courses to measure the productivity of the time spent in trainings
- Lead the learning and development process in the store by working in a proactive way.
- Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre.
- Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor trainings sessions) across all co-workers including night shifts
- The JH is responsible for facilitating all orientation programmes for new co-workers and HR specific updates using the Hej folder
- Esnure that candidates are inducted within their first three months using the Basic Job Knowledge and successfully complete their probation
- Train, develop, coach and mentor all co-workers in accordance with the IKEA culture.
- Create and coordinate Induction plans for the new managers starting in the business

Requirements

- Human Resource, Psychology or Business Management Degree
- CIPD qualification desirable

Job-Specific Skills:
- Change Management,
- Organisational Development,
- Management Development,
- Performance/Compensation Management,
- Recruitment & Selection,
- Employee Relations
- Mentoring/Coaching,
- Human Capital Metrics
- Analytical skills, financial modeling skills, good communication skills and problem solving skills.

Behavioural Competencies:
- Customer Focussed
- Individual Accountability
- Continuous Improvement
- Personal Leadership
- Teamwork

Minimum Experience
- Must have a minimum of 3 - 5 years L&D management experience, retail preferred
- Must have strong mediation and counselling skills
- Must have strategic, analytical and tactical abilities
- Must have strong project management & change management skills and be able to communicate effectively
- Must be computer literate

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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