Learning and Development Manager - PSS

Job description / Role

- This is an exciting time for our client as they embark on a program to significantly upgrade and expand the capability of their Passenger Service System (PSS).
- This program will not only improve technical and functional components of the eco-system but also give Emirates an opportunity to review how they do business to drive process and productivity improvements.
- This will lead to revolutionising how our customers will experience travel in the future and provide our team members with new ways to demonstrate the value of Emirates to our customers.
- Responsible for effective implementation of corporate training and development strategies, ensure that all L&D solutions are aligned to desired business results, developed and delivered using global best practices, within set budget and quality frameworks.
- From new system training to process and change management training, ensure effective training programs are designed incorporating key learning principles and training material is aligned with organizational vision and core values.

Requirements

- Human Resources.Other : 8+ Years
- Degree or Honours (12+3 or equivalent)

Specialization in one of the following areas is preferred:
- Aviation
- Marketing Business
- HRD related field
- Project Management
- Change Management
- Airport and Commercial Operations

Education/Training
- Professional qualifications in HR (e.g. CIPD/City and Guilds), training, psychology or organisational development would be preferred.

Experience:
- A minimum of 8 years in area of specialisation, with experience in a managerial or consultancy capacity.
- A minimum of 5 years specialisation in Instructional design and developing learning solutions (i.e. e learning mobile and social media based learning)

Knowledge/skills:
- Experience in project management handling large cross functional project across different departments
- Thorough knowledge of learning and development processes and methodologies.
- Experience of working in an environment aligned to international audit and regulatory requirements relevant to the area of specialisation.
- Experience in Instructional design and developing learning solution based on new technology (i.e. mobile learning and informal methods- social media learning)
- Demonstrate ability to manage process change and aligning the learning solutions to cover process and culture change
- Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people at all levels of the organisation and experience of developing relationships and managing learning and development projects with business managers.
- Demonstrated experience and skills as a change agent, with a proven track record of successful change initiatives and a demonstrated tolerance for ambiguity in a dynamic business environment, where priorities may change due to new initiatives and where a flexible, adaptable and responsive approach is critical to success.
- People management skills to be able to handle the diverse group of staff and conflict situations that could arise in the workplace and experience and qualifications in managing complex projects covering cross functional teams.
- Excellent communication, verbal, written and presentation skills.

About the Company

RP International is the leading specialist recruitment consultancy in the established and emerging telecoms markets.

From our hubs covering the Americas, Europe the CIS, the Middle East, Africa and Asia Pacific we have partnered with operators, vendors, systems integrators and consultancies in more than a hundred countries, giving us an in-depth understanding Of cultural sensitivities, local business practices and hiring requirements.

Our clients and candidates benefit from the long-term perspective and breadth of knowledge that comes from working with an industry partner.

From our beginnings providing telecoms expertise into deregulating markets, we have developed our range of services to supply executive search, contingent, contract and launch and transformation resource solutions across the industry.

Our historic success in cross-border search assignments connects our clients to a global network of industry talent.

We identify the best available candidates on a local, regional and international basis.