Job closed
Ref: OP908-02
Job description / Role
Located in Riyadh, responsible for developing long-term relationships with assigned portfolios. Good understanding of customer loyalty is essential. Connecting with key business executives and stakeholders, liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.
Requirements
Operate as the lead point of contact for any and all matters specific to the client.
Build and maintain strong, long-lasting customer relationships.
Develop a trusted advisor relationship with the clients key stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Develop and execute marketing plans; communicate and work with Client and internal Marketing, Business Operations, IT, Insight, Finance and Rewards to deliver objectives.
Day to day contact with clients regarding programs, their ongoing needs including generating contact reports as required from meetings and calls.
Resolve any client issues and recommend solutions favorably for all parties in a timely manner.
Preparation and presentation of proposals and expansion initiatives of the relationship/profitability.
Assist with high severity requests or issue escalations as needed.
Review all program analysis documents/reports (i.e. monthly dashboards, quarterly reports, etc) from Measurement Strategy.
Saudis preferred, or must be KSA resident and have transferable Iqama
Previous Experience in customer loyalty is a must
3-4 years experience in relationship/portfolio management
Experience in delivering client-focused solutions based on customer needs
Excellent communication, written and presentation skills
BA/BS degree
About the Company
Aimia is a global leader in loyalty management. Employing more than 4,300 people in 20 countries worldwide, Aimia offers clients, partners and members proven expertise in launching and managing coalition loyalty programs, delivering proprietary loyalty services, creating value through loyalty analytics and driving innovation in the emerging digital, mobile and social communications spaces.