Job closed
Ref: HP048-690
Job description / Role
MENAP Client Service Manager (Based in Singapore)
This role is being recruited for in the UAE and after 3 months training will be relocated to Singapore.
The MENAP Client Service Manager is formally aligned with the Relationship Managers (RM) and Team Leaders (TL) of the MENAP Private Banking Business, based in the UAE and Europe
Key Roles & Responsibilities
- Assist the MENAP relationship management team to achieve their financial targets by providing strong support to them for their Singapore booked clients.
- Act as a liaison point in the Asian time zone for MENAP clients the time zone requires, such as on Friday's or before hours in MENAP and Europe, or when clients visit Singapore.
- Assist with the preparation of client due diligence reviews (PR) and account opening packs for the MENAP accounts booked into Singapore.
- Once the account opening pack or PR has been submitted to Singapore, take ownership of it and work with the Singapore CAR and Compliance teams to actively resolve any issues highlighted by them.
- Take full ownership of receiving Client's transactional requests from the MENAP RM's and ensuring they are processed and correctly booked in the Bank's systems in a adequate timeframe.
- Assist with the preparation of all credit applications and work with the credit team in Singapore for approval.
- Provide guidance, advice and support to TL's, RM's, and Client Service Managers in all aspects of Singapore based documentation assembly / completion / management and in matters related to clients, transactions, account opening and maintenance for the MENAP team.
- Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to clients.
- Respond quickly to client and RM investigations by phone, fax or e-mail and promptly handle client complaints when they arise and seek resolution within agreed timeframes.
- Actively keep up to date with existing and new SCB Private Banking products and participate in the prevention of money laundering and fraud by strict adherence and close diligence to the Bank's policies and procedures and the regulations
Key Measurable Targets:
- Measured indirectly by the success of the MENAP Relationship Management team.
- CDD - Completion of documentation, PR's and account opening packs in a swift manner.
- Client complaint reduction.
- Minimising operational losses through rapid and accurate transaction processing.
- Successful completion of all annual product accreditation tests, mandatory e-learning and compliance training.
Requirements
- At least 5 years Private Banking experience, preferably in a client service role.
- Solid knowledge of banking practices and associated regulatory requirements.
- Ability to work with support functions such as Compliance, Operations, Risk and Client Acceptance and Review teams and focus on working as one bank rather than as individual units.
- Strong verbal communication skills with the ability to work with stakeholders in other teams to achieve a good outcome for the client.
- The candidate will have gained a degree from a reputable institution or some form of financial qualification.
Closing Dates
The closing date for applications is 07/04/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.