MIS Manager – Trading Enterprises

Job description / Role

Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge, RAM and SRT vehicles. Recently, Trading Enterprises has added two high end luxury sports brands, Fisker and Lotus, to its portfolio.

Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after sales operations existing in all seven Emirates.

Sales of Chrysler, Jeep, Dodge, RAM products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.

Volvo is now firmly established in the UAE as a competitive supplier of prestige automobiles. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.

Trading Enterprises Lotus has established its flagship showroom in Dubai, which offers a unique, boutique style experience allowing customers to browse the latest range of exciting Lotus Cars and the Lotus Originals clothing line.

Trading Enterprises provides a full range of automotive services through its state-of-the-art after sales centers situated throughout the UAE.

Trading Enterprises currently employs approximately 400 highly skilled multicultural employees. To further build capability in our associates and to enhance customer engagement levels, an intensive customer service training programme is conducted on an ongoing basis at all levels, solidifying the company's endeavors to be recognized as the premier automotive company of choice.

The purpose of the job is to manage the MIS activities of After sales Department in UAE in form of making routine MIS reports and develop new reports with commentary which would enable service management to run their business more efficiently and profitably and also providing a one stop shop solution to our customers. Mainly liaise with the Principals of Volvo, Chrysler, Fisker and Lotus brands in submitting the MIS reports as per the dealership agreements and continuously study the service processes and recommend changes whenever required.
KEY ACCOUNTABILITIES:

* MIS Reports and Annual Budgets
* Identify and implement change initiatives using the SAP platform, current and future technology.
* Develop SAP skills of Managers at Locations to prepare KPI's to monitor and improve performance
* Identify the best and innovative working practices being used in the workshops and ensure Roll out across all   Locations.
* Maintenance of SAP Master Data
* Liaise with IT Enterprises / STS to resolve Interface System issues as well as for system enhancements and new launch testing
* Operational knowledge training on SAP for new associates and update training for existing associates

Job Context:

* Produce analyse business related information & would present to service mangers to enable them to run their business more efficiently & profitably.
* Present reports to National After sales Manager to enable him to take strategic initiative in facility developments, pricing & man power etc.
* Deal with Service & parts manager of CJDR, Volvo, and Lotus regarding exchange of approved information.
* Responsible for SAP training system enhancement & developing training material.
* Responsible for SAP system enhancement & improvements

Requirements

QUALIFICATION : Degree/ Diploma in Auto Engineering Or Degree/Diploma in IT

EXPERIENCE: Total experience 8 years in automobile service industry, out of 8 years, 4 years of experience in the role of MIS Executive.

SKILLS:
* Analytical skills
* Planning & organising
* Communication skills
* Interpersonal skills
* Result Oriented Skills

COMPUTER KNOWLEDGE
Proficient in MS Office Applications
Sound knowledge on handling Web Based Applications
Being a SAP super user and part of the IS Auto Implementation team, acquires a sound knowledge of the system
Competent to handle SAP developments

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.