Machinery Spare Parts Administrator

Job description / Role

Participation to the regional spare parts operations, providing the right parts, at the right time, at the right place and at the right price to all Customers

Main objectives and activity
Ownership of a geographical area / zone:
- Dedicated contact for a list of customers and/or subsidiaries
Accountable for customers’ satisfaction:
- Manage customers quotation requests and orders up to the delivery according to the customers requests
- Co-ordination with the technical, engineering, procurement, logistic services for a successful spare parts customer service
- Co-ordination with the Customer Services Manager for a global service customer satisfaction

Accountable for customer’s payments:
- Make sure to get a firm order from customers
- Apply the appropriate terms of payments according to the amount of the order and the customers financial situation (with the support of the Sales Administration Dept)

Contribution to the sales objectives and issues:
- Quotations follow-up directly with the customer or in collaboration with the Customer Services Manager
- Co-ordination, support to the sales team and the sales organization for the growth of the business
. Apply processes: quotations and orders management:
- Technical validation of the request (codification, equipment...) with the assistance of the technical Dept
- Control and apply the pricing conditions (pricing zone, discount...)
- Control and apply the terms of payment
- Control and apply the terms of transportation
- Control and apply the specific conditions linked to the customer and/or the country (documentation, official control before shipment...)
- Apply the tools required and the flow requested such as sincro, swap within requested time
- Fulfil one’s commitments (CRD management/ back-orders follow-up, OTIF, and reporting for ZPAM)
- Honour as much as possible customers delivery time requests (according to the possibility within the supply chain organization)
- Manage the discrepancies: wrong shipment, missing documentation, wrong pricing...
- Record or transmit customer’s data (contact details, machines moving, terms of payment, terms of transportation...)

Requirements

1. Knowledge & competence
- Sales Administration skills
- Customer oriented motivation
- Good knowledge of IT systems
- Ability to go into details
- Arabic, English proficiency, French would be a plus
- Industrial environment aptitudes
2. Responsibilities
- Apply Sales Administration processes and policies
- Service Level performance and Customer satisfaction

About the Company

We are recognised leaders in international recruitment. We supply customers in 120 countries with an unrivalled resource network from 200. Our local knowledge provides them with straightforward and cost effective results.

With over 30 years experience providing supplementary staffing, Tangent have the ‘know how’ to deploy single consultants or entire project teams to anywhere in the world. With experts available in 190 countries we are here to supply 'in demand' and 'just in time resources' to our multi-national client base.

Tangent have worked with over 500 customers supplying contingent and campaign services. Our consultants and international researchers are adept at searching for the 'hardest to find skills' in restricted time frames. Our international recruiting database contains over 500,000 experienced candidates.