Maintenance Supervisor - NBS CR47

Job description / Role

- Maintenance Supervisor gives supervision to: 7 System Engineers, 28 System Administrator and a team of 35 sub-contracted people (28 HL1 and 7 store men from HCC)
- The Maintenance Supervisor communicates external to Clients (Ministry) and their consultants and sub-contractors. The communication internal is to the NBS project management, Training, Operations, ILS, Supply Chain Management and Engineering.
- The Maintenance Supervisor is responsible for all operational tasks for his team such as travel and accommodation, shift planning and border deployment.
- Establishment of policy, procedures and processes to support the delivery of Additional Services (CR47).
- Develop and maintain the deployment plan for the CR47 resources
- Implement an attendance system to be used as evidence for the invoicing of CR47.
- Create an Sharepoint platform for documentation and reporting of CR47.
- Create and maintain the shift schedule for the resources at the northern borde.r
- Internal introduction to the NBS systems and training of new resources.
- Plan and implement the training plan for the CR47 resources.
- Administration of travel, accommodation and transportation required for the delivery of Additional services.
- Plan travel and accommodation according to the deployment plan.
- Co-ordinate with the security company for transportation of CR47 resources along the northern border.
- Internal review and further refinement of the Additional Services processes and procedures in cooperation with the MOI and BG.
- Arrange and attend regular review meetings with the customer.
- Liaise with the sector commanders for service improvement and involvement of Border Guard.
- For NBS-Additional Services (CR47), to proof the Companies capabilities for service provisioning
- Reduce the number of incident tickets to the UHD by verification of the faults reported by the BG users.
- Improve the quality of incident tickets by technical evaluation and regular review on the content of the tickets.
- Regular reporting of attendance and performed services countersigned by Border Guard
- Create, implement and maintain a system wide checklist and status report to be distributed to the customer and internal higher management to provide daily status of the whole NBS system.
- Create, implement and manage a dashboard system to give an overview on UHD tickets covering Incidents and service requests.

Requirements

- Maintenance supervisor needs to be 24/7 on call and need to travel to northern border regularly
- Technical Engineering (certified Bachelor or higher).
- Project Management experience, especially in setup, administration and controlling of a project.
- Leadership skills (Team leading and guidance)
- Experience in working within a customer oriented environment.
- IT Skills: Microsoft Office
- Language Skills: English and Arabic
- Excellent communication skills; both written and verbal, preferably in the cultural environment of Saudi Arabia or an Arabic country. Intercultural competence and ability to work with mixed teams from different cultural backgrounds.
- Team player and cooperative. Flexible / adaptable / enthusiastic / motivated / self-confident.
- Logistic Management of systems deployed in harsh environmental conditions

About the Company

Saudi Networkers Services, incorporated in 2001 with an aim to provide the world class business and consulting services through a combination of market insight, technical excellence and unrivalled agile methodology.

Our success stems from building strong relationships and trusted partners, which enabled us delivering exceptional services to public sector, as well as some world's leading organizations, in Telecommunication, Information Technology, Cyber Security, Banking, Energy, Utilities and various other industry arenas.

We collaborate closely, ideate that how the work gets done, while working alongside businesses to collaborate on growth and applying breakthrough innovations, that drive exponential impact, managed by teams specialized in their assigned industry sectors.