Maintenance Supervisor

Job description / Role

To fully understand the full extent of services offered to the client, by Mirage PFM.
To understand the full extent of the Mirage PFM budget for contract delivery.
To ensure that your team are conversant with their respective service contracts and are providing services in accordance with these contracts
To work with the Mirage senior management team to ensure the successful delivery of all areas of the service contracts to the satisfaction of both the client and company.
To ensure timely delivery of all additional services, agreed with client.
To cover the roles and responsibilities of your team in their absence ensuring the performance of the service contract and client satisfaction is maintained.
To provide any support to your management and team as required
To represent the company in a professional manner at all times.
Ensure that you implement, operate and maintain an effective audit/s process that can identify whether all areas of the service contracts are being achieved and that your team are meeting the client and company requirements
To address and close out all issues highlighted within your auditing process to the satisfaction of the company.
To ensure that all Planned Maintenance is completed as per schedule.
To ensure all reactive works are completed in timely manner
To enhance operational efficiencies and effectiveness, reduce cost.
To keep control of all stock and spares requirements to allow continuity of service.
Ensure all staff under your supervision complies with the requirements of the MPFM business and that information is passed to the team operating the chosen CAFM system to allow accurate record keeping of assets and works.
To establish and maintain a positive working relationship with clients or their respective representatives.
To take a pro-active approach to client issues/complaints
To provide support to your team, when required, in resolving any client issues/complaints
To represent the company at client meetings, when required.
To give support to your senior management team, when required, in preparing and producing any reports documentation required for clients meetings
To regularly liaise with your client or their representatives to ensure that your team are performing to client requirements
Liaise with HR on all staff issues
To recruit the best quality staff who fit the vacancy, the culture of the respective Site/s and Mirage PFM Company
To ensure a cost effective approach when recruiting
Develop staff to maximize their potential
Ensure that your team have adequate training to fulfill any roles they undertake
Supervise, develop and motivate your team through team meetings, tool box talks, training and appraisals.
To ensure the effective resolution of your teams issues to the satisfaction of both the individual and the company.
Effective utilization of your team to ensure that staffing requirements on the site contract are maintained.
To performance manage your team by informal counseling or the disciplinary process, when required, ensuring compliance with the company disciplinary procedure.
Liaise with the Health & Safety Representative on all H&S issues.
To ensure that your teams are fully conversant with company health and safety procedures and that they implement and remain compliant with its responsibilities.
Liaise with the Finance Department on all financial issues.
Ensure all quotes obtained are based on specific specification given.
To comply fully with Head Office procurement procedures giving one time only accurate information.
To ensure authorization is given by Client or their representative prior to any spends.
Ensure that both you and your team verify code and authorize purchase orders in accordance with company procedures.
Ensure that you and your team produce and maintain accurate finance records in accordance with company requirements.
To submit any company financial reports within company guidelines
Establish effective working-relationships with company approved Suppliers and Sub-contractors
Ensure that your team use only company approved suppliers
Ensure that you have an effective auditing process in place, carried out regularly, to monitor work done by company approved Suppliers and Sub-contractors - ensuring delivery of services in accordance with service contract.
To ensure you resolve to the satisfaction of the company any issues relating to the performance of Company approved Suppliers/Sub-contractors
To support your management team, when required, in resolving any issues relating to the performance of company approved Suppliers/Sub-contractors
When required, attend meetings with suppliers/subcontractors
To be flexible in approach and carry out any reasonable requests of the client.
To provide input and produce documentation for business tenders as requested
To produce documentation for presentations and participate in the presentation process for business tenders as requested
To give any support and advice to other operations managers when requested and ensure that the advice/support given is within your capabilities
To keep the Operations Manager updated on the operational status of the Service Contracts under your remit
To communicate to the Operations Manager the outcome of your audits including highlighting any issues/concerns that have arisen and how these will be addressed
To refer any issues to the Operations Manager that you cannot successfully close out or deal with.
To produce any monthly reports in accordance with company deadlines
To ensure that your regularly interface with your team to ensure that they are kept up to date on any company developments/updates or changes to company policies or procedures
Have a working knowledge of the requirements of the IMS Manual
To provide support, within your capabilities, in promoting the services of the company

Requirements

Job Requirements
Must be able to provide clear, concise directions either verbally or in writing. Managers may request regular reports from maintenance supervisors or they may handle questions informally through phone calls or emails.
Have at least basic mechanical ability, such as understanding how a piece of machinery works.
Should also know how to determine whether the property in question can be repaired or should be replaced.
Knowledge of construction blueprints and storm water drainage maps, plat sheets and survey stakes.

Qualifications
More than 5 years experience in supervising properties and facilities.
A relevant diploma or degree from accredited institution or professional qualification is an asset.
A high standard of written and spoken English is a must.
Ability to speak Arabic is an advantage.

About the Company

Artan Holding is a Qatari-owned company with a diverse portfolio of businesses including:

• Doha British School Established in 1997, Doha British School delivers the National Curriculum of England from Pre-School to IGCSE and in the Sixth Form International Baccalaureate Diploma.

• City University College is a higher education institution in Qatar that offers recognised UK degrees licensed by the Ministry of Education and Higher Education. City University College is provider of the BTEC and Ulster University Qatar degrees, SI-UK services and IELTS courses. City University College offers alternative routes to university and work, both for high-school students as well as employed people.

• Qatar Skills Academy established in 2010, a training academy providing accredited vocational education and training.

• ACES is a private Education group which owns, manages and operates educational institutions in Qatar with the objective of fostering academic innovation and excellence.

• Mirage International Property Consultants established in 2004, a real estate company specializing in the sale, leasing and facilities management of commercial and residential properties in Qatar and around the world.

• Primepower Middle East specialize in the supply of temporary power solutions to support the increasing demand on the country's infrastructure. from 6kva up to Multi Megawatt modular power systems, there is a solution for every customers requirement.

• House of Architecture and Interiors established in 2012, an architecture and design company offering diversified interiors solutions through integrated services and products.

• Gulf CMS offers a wide-ranging repair service to Qatar customers, including reconditioning. Our well-qualified technicians handle every damage for our customers at our fully equipped maintenance center.

• Ulster University (UU) Qatar operates its branch campus in Qatar in partnership with City University College. Ulster University, Qatar is working to develop a skills-based economy as part of Qatar’s National Vision 2030. Their business expertise, quality teaching and innovation will deliver the future business leaders of Qatar and beyond.

UU Qatar provides students with the skills and knowledge to fuel public and private sector organisations to drive the regional economy. The range of business degree courses on offer including the International Foundation Programme and BSc (Hons) Business Studies.

• SI-UK is a British owned and an official UK University representative, it is the truly global UK focused education agency in the world. It is the official representative of over 380+ Universities & Colleges. Thousands of student university applications are processed every year through its offices globally. In Qatar its office officially represented by City College. SI-UK can assist with your application for foundation, undergraduate or postgraduate programmes.