Manager - Business Account Services

Job description / Role

Managing , re-engineering and develop all activities in the general processing section within Central Operations(Account opening CBG/WBG Term deposits, Ministry of social affairs accounts, Account maintenance for CBG/WBG, Debit card issuance) for both conventional, Islamic Banking.

Team Management:
- Manage all staff reporting to position so as to effectively recruit, train, evaluate, motivate, delegate & monitor their activities.
- Manage/liaise with branches & other departments to ensure processing of their products is according to agreed SLA & meets the standard requirement of the bank.
- Undertake proactive annual leave planning, regular staff communication, and delivery of deadlines, staff training & coaching & evaluation of staff performance.
- Manage and develop training plan for newly recruited staff as well as direct reporting staff.

Processing Quality:
- Monitor measure and report process improvements within the department.
- Monitor Key Performance Indicator according to agreed standards & take necessary action to communicate, advise/assist according to performance levels.
- Actively support new initiatives by the bank and seek to provide processing capacity using efficient and effective processes

Communication:
- Communicate and negotiate internally & externally appropriate methods of facilitating processing of transactions.
- Arrange, actively participate & contribute in meetings for projects involving the department

MIS and reporting:
- Produce daily MIS for review of Risk, Service and People while submitting monthly risk analysis highlighting its impact to the bank and make recommendations on mitigating identified risk.
- Ensure officers and staff have up to date job description and they fully understand their roles and responsibilities.

Risk control:
- Undertake regular reviews of processes in the section ensuring that all controls are in place & risk are mitigated.
- Supervise compliance with the requirements of Internal Audit, External Audit as well as the regulations of the Central Bank of the UAE.
- Responsible to maintain, monitor and report the Suspense A/Cs vis a vis its GL related to AWS.
- Provide analytic KRI, and KPI.

Performance management:
- Undertake regular performance review (monthly, quarterly, midyear appraisal & yearly appraisal).
- Maintain accurate and complete individual performance tracking history.
- Maintain accurate performance actions history.
- Produce analytic performance report at both individual & unit level.
- Propose performance corrective plan.
- Organize regular performance recognition ceremony to address high /exceptional performer/achiever.
- Appoint potential future department assistant team leaders/team leaders and produce development plans.
- Provide coaching to individual on career & performance management

Requirements

- University degree preferably in Banking/Commerce (MBA would be an advantage).
- Minimum of 5-10 years experience in Banking with extensive knowledge in Liability & assets products
- Excellent computer skills
- A decision maker and team leader with good management skills.
- Analytically and sound problem solving abilities.
- Proficiency in English language, Arabic an advantage.
- Ability to prioritize and multi-task.
- Knowledge of quality management tools, Operational Risk management & People Management.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.