Manager Corporate Collaboration Management

Etisalat - UAE

Dubai, UAE

Ref: HP440-152

Job description / Role

Employment: Full Time

The Manager Corporate Collaboration Management role is repsonsible for managing the entire Product Launch Cycle in coordination with Business and Marketing teams to ensure successful launch of products within schedule and resolve any issues that may occur.

Duties & Responsibilities :
- Manage the product launch map for Consumer and Business in terms of launch dates and make sure that the launch dates approved for products that are respected and complied with.
- Ensure that products, services, and solutions are implemented and launched on time as planned.
- Develop standards that govern that quality of the contents that come to GTM for approval.
- Make sure the MCP (Marketing Concept Document) contains all the necessary information for making the right decision.
- Work closely with product owners and product development teams to ensure that products, services, and solutions are implemented according to the timelines and features approved by the management.
- Actively participate in the project management of products and raise flags early when projects face major challenges during implementation.
- Work with the Corporate Quality team to enhance the Product Launch Management process to achieve Excellence in Customer Experience.
- Make sure that Customer Experience steps are included in every product that is reviewed.
- Actively monitor the quality of product testing process and make sure that all snags are fixed before bringing the product for final launch approval.
- Review thoroughly the Product Launch Checklist for every proposed product and make sure all relevant items on the list are ticked off and that the product is ready for launch from all aspects, including channel readiness, promotional material, product training for Sales and Customer Care agents, stock availability, system readiness, TRA approvals, etc.
- Make sure that all action points, recommendations, and decisions made by review committee are acted upon and included in the product whenever relevant and necessary.
- Make sure that critical operational issues raised at OSF are resolved on time and provide a regular progress report.
- Organize and manage a monthly PLC (Product Launch Cycle) meeting and ensure that all action points, decisions, and recommendations made at PLC forum are implemented.

Requirements

- Bachelor degree in related field
- Mandatory professsional training Leadership, change management, Finance, business communication
- Preferred professional training Marketing, economics & telecom industry and trends, regulatory
- 3-5 years of telecom experience, &/or relevant experience in ICT or Consulting industries - Collaboration / Project Management

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

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