Manager – E-Channels Support

Tandem Search

Abu Dhabi, UAE

Ref: KP709-1553

Job description / Role

Employment: Full Time

Liaison with the Relationship Managers, Vendors and other stake holders to lead in the definition of technical requirements for channel related requests that include SMS, IVR, Internet & Mobile banking, Signature Systems, Contact Center and Portals. Be the Technical lead in projects and assist in defining, designing and testing of new and updated solutions.

Responsibilities:

• Develop technical solutions to meet specified business requirements according to the provided technical analysis.

• Design and develop technical specification / design documents for development from business requirements.

• Review and confirm functional & technical specification documents delivered by vendors against business requirements

• Review and conduct technical feasibility & impact analysis for new business requests

• Act as technical lead for projects and provide all the technical support needed during all phases of the project

• Assist in Configuration, setups and SIT

• Document changes to systems and produce technical documentation for new solutions

• 5+ years of experience with deep technical background in banking and e-channels.

• Strong understanding in development and testing concepts.

• Hands-on experience in MS-SQL and Oracle database.

• Hands-on experience in development using .Net and or Java

Good communication skills, verbal and written in English

Salary:3-4k USD monthly
3-6 month contract (possibility of extension)

Requirements

• Engineering degree (preferably in Computers).
• Minimum 5 years of relevant experience, SMS & IVR solutions, Portals (IBM, Microsoft), Middleware (IBM Broker), SQL Databases,
• Working knowledge of XML, Web services, .Net and Java
• Broad Knowledge of banking operations and procedures.
• Excellent project management skills acquired through experience and training.
• Be well versed with latest trends in technology.
• Good written and oral communication skills.

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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