Job closed
Ref: HP787-73
Job description / Role
• Support the establish of Intelligence function – including the framework for coordination and processes to gather relevant data from all necessary sources – including competitors communications, front line staff, stakeholders and media.
• Analyze and interpret information on competitor intelligence – including competitor’s offers, value propositions, alliance and market relationships and activities that are impacting on our market share.
• Produce monthly report – including interpretation and distilled learning’s arising from market changes and observed trends.
• Provide summary information to all relevant managers to assist in the development of counter offers and marketing strategy initiatives.
• Provide feedback and briefings to front line staff on key findings for competitor analysis.
• Manage competitor intelligence including competitor offered and activities.
• Identify the gaps in meeting customer needs.
• Collate and report relevant internal and external information.
• Any other tasks to be assigned by Head – Market Intelligence & CRM.
Requirements
• A candidate should be a Bachelor Degree holder in Business Administration, Management, Banking with a minimum of 4 years of, Customer Services Or High School Degree with a minimum of 10 years of Banking Experience
• Should be Omani
• Excellent oral and written communication skills in English and Arabic
• Strong interpersonal skills
• Persuasion skills
• Motivated, initiative, innovative and dynamic
• Problem solving and critical thinking skills
• Excellent knowledge of MS office
• Solid knowledge of current banking practices
• Flexible during times of change.
• Identify the gaps in meeting customer needs
• The candidate should be able to translate customers’ requirements into easy to use deliverables
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
About the Company
Established on January 1 1990, Bank Dhofar is an Omani commercial bank wholly owned and managed by Omanis. With successive years of constantly setting new standards in banking, BD has attained an impressively expanding network of 50 operational branches and 89 ATMs.
Through an international network linked by advanced technology, BD provides a comprehensive range of financial services that encompass personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities.
Its Board of Directors & Management Team consists of eminent professionals like accountants, management experts, economists, businesspersons, etc. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.