Manager – Medical Services

King Abdullah University of Science and Technology (KAUST)
Saudi Arabia

Ref: KP129-260
King Abdullah University of Science and Technology (KAUST)

The Role

The Role

The Manager of Medical Services is responsible for overseeing the operation of KAUST medical services to achieve excellent customer service, quality, cost, and delivery of services.

Major Responsibilities

• Work with Service Provider to ensure quality patient care and adequate range of services that support the health care needs of the KAUST community.

• Establishes strategic relationships with other medical service providers to ensure adequate coverage for medical situations outside of the capabilities of the primary Service Provider.

• Assists in the development and implementation of goals, objectives, KPIs, for measuring

• Develops communications to inform faculty, students, staff and the community about the health care programs and services — medical, dental, mental health, disease and injury prevention education, outreach — available to them.

• Ensures that appropriate strategies are in place to handle medical emergencies.

• Investigates patient concerns and works with the Service Providers to implement appropriate courses of action.

• Serves as a highly visible campus resource and liaison on matters of personal and occupational health, preventive care and education.

• Conducts regular assessments of community health care needs and undertakes corrective and improvement measures.

• Ensure that confidentiality of medical record and practice across the medical services staff and Service Provider.

• Develop, maintain and ensure medical policy and process in place.

• To optimize medical cost and maintain it within budget allocated.

• Increase customer satisfaction.

• Provides guidance on medical issues related to hiring new employees and acceptance of new students.

• Ensures a high-quality, responsive and administratively efficient level of customer-oriented service delivery.



Technical Skills

• Familiar with medical contracting and health insurance.

Non-Technical Skills or Attributes

• Advance Cultural Sensitivity

• Advance Effective Communication

• Advance Integrated Thinking and Delivery

• Advance Accountability and ownership

Required Education

• Master’s Degree in Hospital Management or equivalent.

Required Experience

• Least 10 years’ experience in managing a health care organization.

About the Company

About the Company

King Abdullah University of Science and Technology (KAUST) is a brand new institution that’s set to inspire the next era of global scientific achievement. Opening in September 2009 we’re recruiting many exciting roles. One could be yours.
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