Manager - Operational Excellence

Job description / Role

Drive efficiency and effectiveness by executing initiatives and projects aligned to ADCB strategy. Provide the Bank with expertise in continuous process improvement, project and change management.

Main Tasks and Responsibilities:

Projects:
- Completion of internal medium complexity projects within project time, manpower and budget
- Elicit requirements from business or technical customers and clarify business and user requirements
- Costs/Process/Customer benefits as result of projects
- Effective business impact with low disruption and optimized cost
- Identify improvements to existing solutions and business processes and achieve continuous process improvements through project management using world class methodologies (i.e Lean Six Sigma)
- Negotiate priorities and resolve conflicts among project stakeholders
- Perform project management activities i.e. Document / review RFP, functional specifications, User acceptance tests, Service level agreements (SLAs) etc.

Monitoring and Sustainability:
- Liaise with departments to develop, implement and sustain solutions
- Develops and reviews standards and procedures regarding various bank functions i.e. business, credit, transactions etc.
- Ensure improved solutions are sustained in place through implementation of KPIs

Operational Excellence/Lean Six Sigma:
- Support Head of operational Excellence in deploying the initiative across ADCB
- Coach ADCB employees in the LSS methodology and tools and the respective application of these to their project.

Quality:
- Meet all ISO requirements to obtain certification
- Be available and ready to respond to audits
- Conduct reviews to assess quality assurance practices

Requirements

- University degree
- Qualified Project Manager/Green Belt Certified
- 3+ Years of Experience in project Management
- Expertise in project management/process improvement in a banking or financial environment with proven results.

About the Company

ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.