Job closed
Ref: HP048-397
Job description / Role
Job Description
JOB PURPOSE
The purpose of this role is to:
* Embed Group WM policies into the ME WM Processes across the business and ensuring full compliance
* Process Simplification
* Perform Trade Surveillance activities to ensure proper monitoring of sales across segments and channels
* Implement project and change management
* Implement WM Infrastructure delivery
KEY RESPONSIBILITIES
1. Implementation of Wealth Management Processes for ME countries
* Improve and simplify Wealth Management processes to free up RM sales capacity and improve customer experience, without sacrificing effectiveness of control.
* Identify opportunities for process improvements based on VoC and VoF, and deliver gap resolutions
* Ensure full compliance to all Group & Regulatory policies through documented WM processes(addition)
* Leverage best practices from other countries to simplify processes and ensure flawless execution and compliance.
* Drive the implementation of Wealth Projects on system platforms, risk management, process simplification & standardisation, Mystery Shopping & Client Surveys etc.
2. Implementation of Project and Change Management
* Execute project and change management across all products in country regularly and consistently to ensure flawless execution and compliance.
* Monitor and follow through an effective project plan and communication tool, in collaboration with key stakeholders and support functions, to ensure a coherent, seamless delivery of project plan.
* Sales Campaigns
3. Implementation of Wealth Management Infrastructure and Delivery
* Coordinate & align WM Systems, platforms & processes to ensure quality and consistency of delivery within acceptable TATs
* Ensure that all Products sales platform, call scripts, sales certifications, licensing for Class 1 WM product sales are complied with the Group requirements as well as local regulations
* Fine-tune and re-define service level required by Group standard and local regulations of third party/ service providers where applicable.
* WM documentation and system support, are complied with policies per Group requirements as well as local regulations.(addition)
4. Financial monitoring
* Track the financial performance of the business and monitor/identify business critical issues. (addition)
* Monitoring through the Trade Surveillance Reports rolled out by Group & escalation to appropriate risk platforms such as ORCs
KEY STAKEHODLERS
* Regional Wealth Management teams
* ME Segment teams
* ME Support Functions, e.g. L&C, OR, SD, Finance, GTO and HR
* ME External Regulators
* Group Wealth Management teams
* Group Wealth Management COO office
* Group L&C and OR teams
KEY MEASURABLES
* Full compliance with internal Group requirements and external regulatory requirements
* Flawless and simplified sales execution
* Ensure adherence to Mystery Shopping/Client Survey Policies & time lines
* Customer experience for Wealth Management
* Wealth transactions process time
* Satisfactory audit results
Key Roles & Responsibilities
KEY RESPONSIBILITIES
1. Implementation of Wealth Management Processes for ME countries
* Improve and simplify Wealth Management processes to free up RM sales capacity and improve customer experience, without sacrificing effectiveness of control.
* Identify opportunities for process improvements based on VoC and VoF, and deliver gap resolutions
* Ensure full compliance to all Group & Regulatory policies through documented WM processes(addition)
* Leverage best practices from other countries to simplify processes and ensure flawless execution and compliance.
* Drive the implementation of Wealth Projects on system platforms, risk management, process simplification & standardisation, Mystery Shopping & Client Surveys etc.
2. Implementation of Project and Change Management
* Execute project and change management across all products in country regularly and consistently to ensure flawless execution and compliance.
* Monitor and follow through an effective project plan and communication tool, in collaboration with key stakeholders and support functions, to ensure a coherent, seamless delivery of project plan.
* Sales Campaigns
3. Implementation of Wealth Management Infrastructure and Delivery
* Coordinate & align WM Systems, platforms & processes to ensure quality and consistency of delivery within acceptable TATs
* Ensure that all Products sales platform, call scripts, sales certifications, licensing for Class 1 WM product sales are complied with the Group requirements as well as local regulations
* Fine-tune and re-define service level required by Group standard and local regulations of third party/ service providers where applicable.
* WM documentation and system support, are complied with policies per Group requirements as well as local regulations.(addition)
4. Financial monitoring
* Track the financial performance of the business and monitor/identify business critical issues. (addition)
* Monitoring through the Trade Surveillance Reports rolled out by Group & escalation to appropriate risk platforms such as ORCs
KEY STAKEHODLERS
* Regional Wealth Management teams
* ME Segment teams
* ME Support Functions, e.g. L&C, OR, SD, Finance, GTO and HR
* ME External Regulators
* Group Wealth Management teams
* Group Wealth Management COO office
* Group L&C and OR teams
KEY MEASURABLES
* Full compliance with internal Group requirements and external regulatory requirements
* Flawless and simplified sales execution
* Ensure adherence to Mystery Shopping/Client Survey Policies & time lines
* Customer experience for Wealth Management
* Wealth transactions process time
* Satisfactory audit results
Closing Dates
The closing date for applications is 18/06/2014. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Requirements
Qualifications & Skills
Good understanding of SCB functions and policies.
Relevant 4-5 years of experience in the same role
About the Company
Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.
Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.
In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.