Manager, Portfolio Management - Priority Clients

Job description / Role

Responsible for developing and executing the Portfolio Management agenda for Priority Clients with the purpose of maximizing growth, market share and profitability for the segment.

Role entails execution of strategic initiatives to deliver:
- Revenue contribution of Segment
- Number of clients & Footings growth
- Qualified Clients
- Revenue per client and AUM per client
- Products per client and product penetration
- Digital activation and usage by clients

KEY ROLES AND RESPONSIBILITIES

Drive Priority Acquisition:
- Assist acquisition team in terms of segment strategy, operating model and efficacy of lead management, driven through multiple channels
- Execute acquisition strategies from global playbooks with best practices to enhance acquisition ensure frontline is supported with adequate marketing tools and pitch-books
- Drive analytics-led leads generation for Priority clients and track results to achieve business targets

Drive client deepening & optimization strategy
- Deploy & track activities to activate, build balances and deepen client relationships
- Identify opportunities, design decision framework and portfolio actions to optimize revenue from existing client base
- Interpret and streamline initiatives to drive key portfolio indicators
- Develop stringent attrition management framework, deploy contact management strategy and monitor client engagement
- Prepare localized offers and campaigns to drive cross-product sales

Deploy global client journeys
- Develop and execute lifecycle management strategy; design and enable processes for customer activity, balance build, deepening and retention
- Design and execute interventions at different stages of lifecycle to optimize revenue per client
- Deploy lifecycle strategy to capitalize and up-scale emerging affluent clients

Drive cross-segment client migration
- Monitor and develop in-country processes and programs for up-sell, cross-segment client migration, ensuring client experience is maximized
- Identify in-portfolio hidden affluent clients and deploy initiatives to up-scale and cross-sell
- Develop operating rhythm for portfolio actions

Requirements

Functional
- Excellent knowledge and relevant experience in related fields such as client segment, retail banking products, marketing and/or analytics
- Strategic mindset with understanding of portfolio management, cross-selling best practices, product economics, and distribution strategy
- Strong execution capabilities
- Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
- Analytical and strong numerical skills

Personal
- Excellent communication skills
- Endurance, personal perseverance, strong self motivation, entrepreneurial, team player
- Ability to work with others to influence outcomes
- High level of energy to achieve desired outcomes
- Passionate about clients

How To Apply
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role.
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information).
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application.

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates
The closing date for applications is 26/032015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.