Manager, Process Control, Retail Risk Operations

Standard Chartered Bank - UAE

UAE

Ref: HP048-514

Job description / Role

Employment: Full Time

Manager, Process Control, Retail Risk Operations - MENAP & AFRICA

Job Description:
Managing and implementing processes and controls for Retail Clients Credit Initiation and Fraud Risk Management activities

Key Roles & Responsibilities:
* Support in implementation of all strategic initiatives in Credit Initiation and Fraud risk management to ensure achievement of process efficiencies and effectiveness
* Support and coordinate pre- implementation, testing stages and post implementation review on strategic initiatives, projects and give feedback to relevant teams
* Explore all areas where strategic initiatives can be taken for improving operational efficiency, enhancing process standardisation, closing any existing gaps to the process
* Drive and ensure process review, gap analysis and compliance basis applicable Group policies and in-country laid down processes and other applicable guidelines
* Drive and implement control processes to review compliance and robustness of processes
* Ensure the cost budget in Risk Operations is based on robust capacity plans and is delivered through a rigorous cost management discipline
* Ensure that credit origination decisions are executed in line with the process standards defined by CCO, Retail Clients.
* Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives in countries for Credit Initiation and Fraud Risk control
* Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with both internal policies and external regulations and are responsive to fraud attacks
* Develop and maintain robust and scalable Credit Initiation processes to execute risk management policies and strategies.
* Leverage and build credit assessment infrastructure capability to optimize process efficiency.
* Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
* Implement the Operational Risk Framework in Retail Risk Operations and monitor the operational risk metrics to identify potential control weaknesses
* Ensure compliance to vendor management standards
* Support the identification, engagement and retention of high quality people within the team
* Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
* Ensure that holders of all critical roles within the team are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
* Lead through example and build the appropriate culture and values within the team. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
* Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.
* Identify and share industry best practices and work with the businesses for their feasibility and implementation
* Develop a collaborative relationship with regulators, peers, stakeholders, peer banks and fraud risk industry forums to help detect and mitigate fraud
* Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group remaining within risk appetite
* Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements.
* Embed the Group's values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture

Requirements

- Business Strategy and Model: Good working knowledge of Standard Chartered's Retail Clients business and that of peers in the industry
- Non-technical skills: Strong written / oral communication and influencing skills. Ability to manage effective work relationships within and across functions & borders
- Risk Management and Control: Ability to identify, assess, monitor, control and mitigate risks related to process controls.
- Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within Retail Risk Operations through both directly-managed and virtual team

Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Manager, Process Control, Retail Risk Operations

How To Apply:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.

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