Manager / Quality Assurance & Compliance

Job description / Role

The candidate will be working within Information, Communications & Technology Team and will be a professional with strong experience; primarily responsible to manage and maintain the IT Service processes and implementation with emphasis on quality.

Duties and Responsibilities will entail:
- Ensuring documentation regarding processes and procedures are complete and available to stakeholders and all IT service management functions.
- Performing skill assessments of staff and ensuring right resources are mapped as per job requirements.
- Performing internal process gap analysis on a regular basis and implement the continuous service improvement plans.
- Accountable for developing effective Security Management process
- Conduct security audits on the systems and infrastructure
- Conduct review of security audit reports and agree with NOC management team on actions to be taken.
- Recommend changes to architecture standards for FEDnet in order to improve or maintain security, while complying to TRA security standards
- Review security implications of proposals for changes to infrastructure managed by the NOC
- Conducting review of security audit reports and monitor preventive actions taken to improve security posture
- Ensuring a practice of keeping security related system and design documentation up-to-date from the first time system handover to throughout all systems lifecycle.
- Ensuring any system update/modifications are going through proper change management process with necessary security representation during impact analysis
- Ensuring information security intelligence gathering and security trends monitoring practice is established to share vital information throughout ITO layer.
- Establishing appropriate measures to assess operational capabilities and determine compliance and effectiveness levels with the Service Management & Security Standards
- Providing an annual report to the Head of NOC and Customer, on the progress of Continuous Service Improvement Plans

Requirements

- ICT Related University Degree
- 8+ years of experience of Service Management within a company or government department
- ITIL Expert
- Experience in the role of Quality Management
- Hands-On experience in conducting audits and reviews of Service Management Processes & Information systems
- Experience of Security Management within a company or government department
- Experience in the role of Information Security Officer
- Hands-On experience in conducting security audits and reviews of information systems
- Experience in the use of the ITIL framework and good understanding of all ITIL processes
- Experience of Risk Assessment and Management
- Good communications ability

Applicants whom are bilingual will be given an added advantage.

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.