Job closed
Ref: HP440-121
Job description / Role
The candidate will be working with Information, Communications & Technology team and will be a professional with strong experience; duties will also entail, but not be limited to :
• Ensuring best practice IT Service Management processes are implemented and followed
• Ensuring documentation regarding processes and procedures are complete and available to stakeholders and all IT service management functions.
• Performing skill assessments of staff and ensuring right resources are mapped as per job requirements.
• Performing internal process gap analysis on a regular basis and implement the continuous service improvement plans.
• Conducting review of security audit reports and monitor preventive actions taken to improve security posture
• Ensuring a practice of keeping security related system and design documentation up-to-date from the first time system handover to throughout all system’s lifecycle.
• Ensuring any system update/modifications are going through proper change management process with necessary security representation during impact analysis
• Ensuring information security intelligence gathering and security trends monitoring practice is established to share vital information throughout ITO layer.
• Establishing appropriate measures to assess operational capabilities and determine compliance and effectiveness levels with the Service Management & Security Standards.
• Providing an annual report to the Head of NOC and Customer, on the progress of Continuous Service Improvement Plans.
Requirements
Requirements Skills and experience needed :
M) Mandatory, P) Preferred
• M) ICT Related University Degree
• M) 8+ years of experience of Service Management within a company or government department
• M) ITIL Expert
• M) Experience in the role of Quality Management
• M) Hands-On experience in conducting audits and reviews of Service Management Processes & Information systems
• M) Experience in the use of the ITIL framework and good understanding of all ITIL processes
• M) Experience of Risk Assessment and Management
• M) Good communications ability
• A) Bi-lingual English and Arabic
About the Company
Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.
Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.