Manager Risk & Credit Compliance

Etisalat - UAE

Ajman, UAE

Ref: HP440-143

Job description / Role

Employment: Full Time

The candidate will be working with the Customer Care Team and will be a professional with strong experience preferably in Telecommunications Industry.

Principal Functions
- Ensuring cross-company compliance to policy to eliminate bad debt risk and financial exposure
- Benchmarking performance trends across regional and global operators within credit & collections and customer churn management
- Forecasting potential bad debt risks by conducting regular audits and using credit risk awareness models
- Defining and Implementing the alternative channels for expediting collections and mitigating churn risks
- Responsible for tracking cross-company compliance to credit policy through regular audits, reporting and analysis
- Conduct credit risk assessment and reviews of customers based on payment patterns, age on network and usage in line with company credit scoring model
- Maintain appropriate financial controls and audit trail to support early bad debt risk detection to minimize potential bad debt and financial losses. This includes building and managing the Etisalat customer black lists
- Ensure governance and audit controls are in place support early credit risk detection to minimize potential bad debt losses. Conduct self-tests to review established control points
- Implement continuous improvements to the credit and collections policies, processes and systems to reflect business learning, maturity and adjustments to company strategy and increasing operational efficiency
- Ensure all business rules for all product and services across all customer segments are approved and proactively documented in the ETISALAT credit policy and process framework
- Ensure all policy and process changes are proactively communicated to all stakeholders
- Ensure that the Credit portfolio for the entire organization is maintained in an orderly and compliant manner with complete and legally approved documentations and regular usage of approved limits
- Take responsibility for the regular review of all credit policies and implementation of required amendments through the Credit Committee
- Act as a key contributor to the Credit Committee
- Ensure that the Credit Risk processes within are operating effectively and efficiently and achieving high operating standards, and that professional risk management standards are consistently applied, achieved and maintained across the organization
- Develop a regular reporting process for management and relevant Credit Committee members that provides timely and accurate required information on credit / receivables portfolios, issues, policies and market trends
- Address issues raised by Internal Audit or Compliance reviews to implement timely resolution of any issues identified
- Ensure that all approvals are as per delegated authority policies and in accordance with internal procedures and external regulatory requirements
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required
- Ensure appropriate delegation rights and responsibilities are in place and communicated to stakeholders

Requirements

- Higher Diploma/Bachelors degree in a relevant Business Administration or Finance.
- Preferred - COPC High Performance Management Techniques ITIL Operational Support & Analysis
- Minimum 7+ years of credit risk management and operational compliance across customer operations within the telecommunications, banking or utilities industry
- Experience working in customer facing operations where you are responsible for defining and implementing compliance checks

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.

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