Manager Securities Services

Standard Chartered Bank - UAE

UAE

Ref: HP048-625

Job description / Role

Employment: Full Time

Job Description
* To Manage the entire fund services processes of UAE/DIFC and the region (Oman, Bahrain, Qatar and Jordan )
* To be the first point of contact for the client to manage the client queries for UAE/DIFC and the region (Oman, Bahrain, Qatar and Jordan )
* To follow established targeted standards of productivity and client services across settlements, and corporate actions.
* Improve Client Experience end to end.
* Improve performance in external survey.

Fund Services
* Liaising with client/sales in finalizing the PPM/FASA and SLM.
* Daily reporting of fund accounting and Transfer agency transactions to SCB Singapore
* Quarterly norkom (April/July/October/Jan) and country of incorporation checks of all transfer agency investors/clients.
* Liaise with SCB SG for the timely delivery of the NAV report.
* Review of the entire NAV report prior to sending it to the client.
* Followup with the client for the NAV approvals.
* Onboarding of FS clients in Secure/CAPE and in Equitrak/Multifonds via SCB Singapore.
* Liaising with the implementation/sales team for the on boarding of FS clients.
* Review of the generic email address of Fund Services and ensure all client queries are responded on the same day.
* Review the FS Key control checks and ensure no exceptions in the KCSA checks.
* Coordinate/liaise with SCB Singapore to minimise/reduce the manual processes in place.
* Ensure full compliance with the fund services regulations at all times.
* Ensure all FS queries are updated in CRM on the same day the query was sent by the client.

Robust Risk Management and Process Reviews
* Do a total review of the processes and reduce the manual workarounds by focusing on automation.
* Review the existing processes and suggest best practices which can be implemented across the group.
* No Audit failures. Ensure all audits are cleared satisfactorily without any major finding
* Embed 'Mission Control' for SS and actively follow through on identified risks.
* Detailed and robust plan to handle contingencies arising out of: System breakdown; Infrastructure breakdown; Unexpected spike in volume; Massive attrition; Unavailability of service provider.
* Ensure that there are no material Operational Risk. Fix ""Loose Rivets"" and embed best in class controls.
* Review Operational procedures to address key gaps leading to Operational losses.
* Review DOI/Checklists on a quarterly basis and amend as appropriate.
* No outstanding items in nostro, sundry and suspense account for more than 3 days.

Custody Processing
* Pre-matching of Trade transactions with Brokers / Exchange.
* Daily reconciliation before market deadlines (especially related those related to potential buy-in) to smooth settlement of trade obligations.
* To liaise with the client in order to avoid any potential buy-ins in the clients account. Ensure pro-active management of client trades to reduce the chances of failure of client trades.
* To send trade accurate and timely match / mis-match confirmation. Closely work with client to close any discrepancy in the trade instruction.
* To ensure that negative affirmation are sent to exchange/broker within the stipulated deadlines
* Timely reporting to internal and external stakeholders including clients relating to Settlement of trade transactions.
* Ensure correctness of entries with respect to purchase funding, sales proceeds and tax liabilities thereof to the Client(s) cash accounts.
* Ensure correctness of entries with respect to clearinghouse accounts and corresponding suspense accounts.
* Liaise with treasury in required place to book the FX on behalf of client (funding / repatriation)
* Ensure mo issues in blocking and unblocking of funds .
* Adherence to daily, weekly and monthly checklist.

Corporate Action
* Ensure corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
* To monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.
* To ensure that equity IPO applications are processed as per client instructions and allotment credit is received on a timely basis.
* To ensure agendas / annual reports are received and dispatched to clients on a timely basis, and proxy instructions are executed as per client requirement
* To effectively follow up with the clients who have not provided the voluntary corporate actions instructions
* To respond to all the client queries to within the time frames pre-specified. Additionally, identify new mechanisms to add value to the existing reporting requirements in order to achieve increasing client satisfaction.
* To comply to all procedures laid down in the Departmental Operating Instructions and the Key Control Standards laid down by GCS are adequately followed.
* Ensure real-time escalation of any possible operational incidents / ops loss / complaints to country SSO Head
* To perform daily reconciliation before market deadlines in order to mitigate any possible ops risks of missing / incomplete processing of voluntary / with options corporate actions resulting to possible ops loss.
* Liaise with treasury in required place to book the FX on behalf of client (funding / repatriation)
* Escalate to client if the cash accts are insufficient in case of Subscriptions from clients.
* Ensure no any unattended /missed instruction from the no of instructions received

General
* Adherence to operational checklist
* Escalation of any operational issue to the Head Securities Services on a timely manner
* Any technical issues raised with Support team should be closely monitored and closed.
* Ability to read, write and speak fluently in Arabic will be a strong advantage as incumbent will need to service a diverse set of local clients and deal with regulators who speak Arabic. There is also a need to translate market announcements from Arabic to English for non Arabic clients.

Requirements

How To Apply

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates
The closing date for applications is 12/02/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.

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