Manager Securities Services

Standard Chartered Bank - UAE

UAE

Ref: HP048-741

Job description / Role

Employment: Full Time

The job holder is mandated to provide cost efficient, customer focused and well controlled service delivery to both internal and external customers. The job holder's responsibilities extend to managing Operations of the unit and to make SCB UAE the bank of choice for our customers...

KEY RESPONSIBILITIES
* To undertake periodic self assessment on key controls to access the proper functioning and adequacy of existing controls.
* Assist in coordinating facilitating and promoting understanding of operational risk and in implementation and the management of it.
* To effectively manage and process Standard Chartered Bank, UAE and Regional Securities Services transactions (Corporate actions, Settlements, Billing and Account Opening ) on a daily basis and escalate any transactions which requires immediate resolution.
* Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units
* Ensure that all enquiries / complaints are resolved within the agreed turnaround timelines
* To develop strong working relationship between GSSC and CPC to ensure that transaction processing across securities services processes are carried out with minimal risks and with high quality standards.
* To develop key working relationships with internal customers and support units etc.
* To ensure that Department Operating Instructions (DOI), checklists, SLA are kept up to date, and shared with the team-members and reviewed to ensure practicing of the same.
* Ensure Adherence by unit to the Group and country policy and procedures .
* Ensure adherence on an ongoing basis to all requirements of KYC/AML/sanction regulations as may be issued from time to time.
* Avoid revenue leakage and ensure that there are no debits to P&L Accounts without appropriate authority
* Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required e.g. sundry, erroneous, CSA accounts etc.
* To ensure that any nostro un-reconciled entries are escalated are kept to a minimum and are resolved on a daily basis.
* Initiate transfer of best practices to/from other processing centers.
* Live the values of SCB at all times
* To lead and participate in projects initiated for risk-mitigation, service improvement, technology upgrade, regulatory etc.

Requirements

KEY MEASURABLES
* Number of customer complaints / errors and enquiries related to SS
* Audit and other review ratings
* Operational loss due to errors / omissions in the area handled within the unit.
* Prompt identification and escalation / reporting of unusual suspicious transactions
* No breaches of Group payment policy and other guidelines without proper approval
* Feedback from peer group and subordinates

Closing Dates
The closing date for applications is 31/05/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.

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