Marketing Coordinator

Job description / Role

To provide comprehensive Marketing and Communications service to the Group, working closely with the business to align Group Marketing and Communications strategies with business development strategies.
Deliver a series of events across a range of dining locations within Afghanistan, from including:

• Liaison with unit managers regarding event specifics (dates, menu etc)
• Event promotion: Using promotional materials provided by Marketing team obtain relevant approvals and then place materials across site in a timely manner to ensure effective promotion of the event
• Work with Unit Managers to install events on agreed dates, ensuring high quality implementation achieved
• Capturing and monitoring customer feedback to establish effectiveness of events in achieving agreed targets
• Production of post event report
• Maintain inventory of all event materials, placing orders in good time to ensure replenishment as required

Deliver a series of events and promotions across a chain of retail stores and coffee shops in Afghanistan including:

• Make suggestions for in-store promotional activity
• Event promotion: Using promotional materials provided by Marketing team obtain relevant approvals and then place materials across site in a timely manner to ensure effective promotion of the event
• Liaise with store managers to arrange installation and display of all in-store materials
• Ensure measures in place to monitor effectiveness of promotions and provide regular reports on all activity

Management of Customer Feedback system

• Ensure customer feedback materials replenished and visible across all DFACs, advising Marketing Manager when new stocks required
• Collect completed feedback cards on daily basis from all DFACs and log into Central System
• Liaise with Unit managers to ensure follow up actions logged into Central System and provide Marketing Manager with weekly report

Conduct Quarterly Customer Satisfaction Survey across all DFACS

• Engage customers and conduct face to face interviews to obtain sufficient surveys completed from representative sample of population
• Enter surveys into database in a timely and accurate manner
• Provide support to the Group Internal Communications Manager as required
• Ensure effective placement of all Internal Communications materials
• Audit all Communication activity to ensure effective flow of communication delivered by managers across KAF
• Provide two way conduit for flow of information from KAF to Internal Communications Manager

• Carry out any other marketing activities as required to deliver the marketing plan

Requirements

Essential:
• Excellent inter-personal skills with high standards of personal presentation
• Customer focused individual with highly developed sense of customer service
• Ability to gain buy-in and support from colleagues
• Accurate / fast data entry skills
• Strong organizational skills
• Good written and spoken English
• Minimum 5 years experience within a customer facing role in catering or retail industry

Desirable:
Educated to degree standard

About the Company

Founded in 1957, Supreme Group is a global market leader specializing in developing and operating end-to-end customized logistics, supply chain and associated service solutions to military and privately owned organizations operating in some of the world’s most challenging locations.

With over 55 years’ experience, state-of-the-art warehouses, bulk fuel installations and a fleet of over 2,500 vehicles including land, sea and air transport, Supreme has the capabilities and knowledge to build and manage complete life support systems and offer full hard and soft facility management services.

The Group has a presence in over 25 countries across Africa, Asia, Europe, the Americas and the Middle East and with over 8,800 employees of 70 nationalities, it is truly global and culturally diverse.