Job closed
Ref: HP698-5033
Job description / Role
FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah and throughout the GCC. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.Job objective/ purpose
To analyze, inspect and rectify faults in heavy material handling equipments like container handlers and forklift trucks by undertaking necessary troubleshooting and repairs and resolving customer complains adhering to prescribed product and service standards.
Principal accountabilities (Essential functions)
Diagnosis - Checks and inspects Electric & Diesel driven forklift trucks and container handlers for faults and arrives at the root cause of problem while allowing for accurate preparation of cost quotations.
Repairs - Ensures necessary repairs are carried out as per standard specifications with minimum downtime and resolving of defects resulting in customer satisfaction.
Job content:
Checks & diagnosis the forklift trucks using the diagnostic software in order to determine the cause of malfunctioning in order to carry out necessary and appropriate repairs.
Plans and carries out necessary repairs on site and in workshop, using standard and special tools and within the time frame, to ensure total customer satisfaction.
Assesses the cause of failure of parts and submits appropriate reports to analyze the fault & claims.
Utilize of material and man power in order to maintain high productivity and efficiency standards.
Prepare necessary reports and orders regarding repair, warranty, parts, defects etc.
Ensures the workplace is kept clean and adheres to the laid down safety standards.
Requirements
The selected candidates will be able to demonstrate the following;
* Minimum 5 years experience in the related field
* A strong electrical / mechanical  background
* Experience in electric & diesel forklift, automotive or related industry
* Excellent customer service and communication skills
Professional competences: Product-knowledge for special product divisions, handling of tools, analytical skills, organizational skills, documentation, professional handling of Linde Service software
Personal skills: Result-oriented acting, decision-making ability, ability to work under pressure, operational readiness, mobility, self-dependent and self-employed working, quality awareness &Â willingness to learn.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.