Master/Service Advisor

PROCAPITA

Lebanon

Ref: NP810-08

Job description / Role

Employment: Full Time

1. Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request.
2. Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
3. Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
4. Inform customer about any additional work and obtain his approval if any needed.
5. Contact customer to inform about completing the repair work and vehicle readiness for receipt.
6. Ensure of satisfying the customer by doing required repairs on time & within good quality of work.
7. Receive and process the vehicles which need ordinary service, ensure of accomplished jobs with technical staff before delivery.
8. Check and make sure that reception area is cleaned and organized, and all facilities (newspaper, coffee machine, PC. etc) available / working properly at the beginning of his shift on daily basis.
9. Prepare all daily reports required related to repairs orders.

Requirements

Education Requirements:
Intermediate Level, Diploma in Automobile Engineering.

Experience Requirements:
Minimum 2 - 5 years in similar position & field

Knowledge:
1. Mechanical - Knowledge of vehicles and tools, including their designs, uses, repair, and maintenance.
2. Arabic & English Language - Knowledge of the structure and content of Arabic and English.
3. Computers skills

About the Company

PROCAPITA is a professional consulting company which has been established with the objective to provide exceptional HR advisory services to organizations in the private and public sector & NGOs.

We operate in three key business areas – HR Advisory, Recruitment Advisory and HR Automation. Our Business ethics is to offer our clients with innovation, integrity and excellence that rest at the very core of our organization. We are confident of providing optimal services to all our clients through delivering practical solutions in line with the leading practices.

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