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Job description / Role
POSITION PURPOSE
The Regional Operations Manager is the primary point of responsibility for relocation operations in agreed area of coverage. The role also plays a critical part in client relations, both RMC and local
RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Responsible for the development of the relocation product, pricing and scope of work to achieve sales to new or existing customers .
Main point of contact for key clients
Establish the fees for key accounts and ensure that the services portfolio is constantly up to date
Identify new revenue streams and service offerings to meet annual revenue targets
Focus on growing and developing existing clients, together with generating new business.
Develop efficient and effective process in line with SLA from customers
Develop weekly, monthly and quarterly metrics to monitor business performance
Recruit, interview, select, train and develop staff that have the right experience, skills and attributes.
Ensure proper financial controls are in place for all processes.
Ensure costs in jobs, statuses, invoicing – assure all are accurate and invoicing is done in a timely manner.
Travel to support other Move One ME offices, industry conferences, client visits (approx 35% of role)
Other duties as assigned.
Attend industry related conferences as requested
Requirements
QUALIFICATIONS
Bachelor’s or master’s degree.
Minimum of five years experience Relocation industry knowledge.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Effective problem-solving and mediation skills.
Demonstrated ability to manage and supervise a staff team.
Fluent knowledge of English both oral and written
PREFERENCES
Experience in Relocations, HR, or account management would be an advantage.
About the Company
For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.
Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.
Move One
When it’s Not Just a Box.