Move Coordinator

Job description / Role

Department: Customer Services
Career Level: IC2

The Move Coordinator is required to provide the highest standard of service and care to customers in the co-ordination of their relocation, ensuring their positive perception of the company and its services.

The position requires providing support to the sales development of the company through the collection and passage of market and customer information and maximization of profit opportunity.

Key Tasks and Responsibilities

Administration
- Complete all entries into Internal Operating System (Interact) on a timely and accurate basis.
- Be aware of Internal Operating System (Interact) updates and apply in accordance with the Companys instruction.
- Prepare all necessary documentation, liaising with the customer to ensure the appropriate information is received on a timely basis and to avoid delays.
- Maintain 100% compliance and accuracy in inputting all internal operating systems data in line with the responsibilities of the position.
- Liaise with all third party suppliers when necessary while acting in the best financial / operational interests of the branch.
- Work closely with all internal stakeholders (Crown network offices, Corporate Service departments, etc.) and ensure all revenue is captured and invoiced
- Prepare inter-branch / inter-company charges in liaison with all internal stakeholders.
- Provide assistance in all administration matters as and when required

Customer Services
- Liaising with the customer to ensure the appropriate information is received on a timely basis and to avoid delays.
- Regularly review customer information on Interact and update where appropriate.

Corporate Social Responsibility
- Support the company CSR commitment and goals.

Other
- Demonstrate and promote the company vision and values.
- Other Adhoc duties as assigned by the Manager

Requirements

- Demonstrated commitment to customer service and continuous improvement
- Ability to set priorities, work autonomously, manage your time and workload and dependably meet strict deadlines.
- Professional attitude and a willingness to contribute in a team environment
- Interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
- Developed administration and organisation skills with strong attention to detail.
- Experience in the use of Microsoft Office including Word, Excel, Outlook, Publisher or equivalent.
- Strong written and verbal communication skills.
- Cultural sensitivity and awareness.

Qualifications
- Secondary education certificate, or equivalent (preferred)
- 2 3 years industry or equivalent experience

Competencies
- Determined
- Caring
- There
- Open-minded
- Sharing

Job Specific
- Computer Skills
- Personal Organisation
- Planning
- Problem Solving/Analysis
- Quality

The Crown Worldwide Group is guided by five key values. These values are our underlying beliefs, they are a description of the way we see the world and what is most important to us.

They are the basic principles that will guide and shape the way we think and act. This includes the way we provide services to our clients, the way we treat each other within the organization and the way we interact with the wider community.

We value DETERMINED
- We value being determined, to the best we can for our customers, our colleagues and ourselves. Our hunger to find ways of improving all that we do, inside and out, is what gives us our edge in the marketplace.

We value CARING
- We value caring about people. We care about their experience, their feelings and their environment, whether personal, local or in the wider world.

We value THERE
- We value being there for our customers and colleagues when and where they need us. We are attentive, with genuine interest and guidance.

We value SHARING
- We encourage the sharing of knowledge. What is a network without knowledge? The physical infrastructure and the technology are mere carriers. The experience and the insight that is shared between people, offices and Countries, that is the network. Sharing knowledge and experience is the platform for wisdom.

We value OPEN-MINDED
- We value being open-minded, to lead the way we need to think differently. To overcome challenges we embrace them with open and inventive minds. Whether its using innovative techniques or adapting the way we work were constantly thinking of new ways to achieve more for all.

About the Company

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.