Move Coordinator

Move Coordinator - Dubai, UAE

POSITION PURPOSE:
Serve as the single point of coordination for assigned import, export and domestic moves into and out of the local region

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
- Manage the household goods process from booking to delivery; origin to destination, import, export and domestic.
- Counsel clients to ensure the best ongoing experience regarding their household goods shipments, pack outs, deliveries, etc.
- Manage the expectations of both domestic and international customers.
- Liaise with moving operations, customer service reps, sales and crew leaders in order to stay up to date on customer needs, service developments, insurance matters. Attend daily planning meetings with warehouse supervisor, crew manager and Operations Manager to analyze and plan effectively.
- Work closely with Pricing Analyst and Quoting department to best price services and jobs for the most cost-effective solutions.
- Confirming transport and service quotes from agents and vendors, and requesting a discount when possible.
- Requesting and booking of export and import shipments with agents and vendors.
- Waybill documentation for outgoing and incoming shipments.
- Checking required customs documentation for import and export shipments.
- Monitoring documentation for incoming and outgoing shipments.
- Closing jobs with actual cost calculations.
- Coordinating the shipments schedule with crew leader and customs specialist.
- Preparation of main documents for individual moves.
- Daily update of electronic files and documents required throughout the cycle of each household goods moving service.
- Meet or exceed service metrics and revenue capture expectations.
- Interact professionally with other employees, customers and suppliers.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Perform quality work within deadlines with or without direct supervision.
- Other duties as reasonably assigned.

Requirements

- Minimum 1 year Moving Coordination Experience is preferred.
- Strong English skills (written and verbal) are essential, Kurdish desirable.
- Preference of College degree.
- Excellent Customer Service Skills.
- PC applications: Word, Excel, Open office, Windows.
- Demonstrated ability to work in a proactively diverse and inclusive organization.
- Ability to gain respect and build good relationships with customers, partners and colleagues.
- Excellent time management and multitasking skills.
- Effectively works well under pressure.

WORK REQUIREMENTS:
- Provide after hours contact information to clients when in the middle of a service delivery.
- Frequent, consistent verbal and written communication.
- Able to maintain regular, predictable attendance.

About the Company

For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.

Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.

Move One

When it’s Not Just a Box.