Randstad Middle East
Our client a leading telecommunications vendor has a new opportunity for a NOC Manager to join its team. The NOC Manager is the main interface towards the Customer Management for the Operation and Maintenance of the Customer Network, and is responsible for achieving the assigned business performance goals of the contract within the scope of work delegated by Manager Operations Assurance.
•Manage the Back Office, Front Office and the Operations Support departments with the main focus over achieving, sustaining and further improving the agreed KPIs with the customer as outlined in the contract. The 24/7 network surveillance is required under Front Office.
•Ensure the network availability and the quick restoration in the event of system outage as agreed with the customer.
•Act on relevant problems and to decide on what operational procedures and routines that shall be invoked to ensure that quality problems are corrected according to prevailing requirements.
•Ensure the well being of all staff in terms of their working environment.
•Improvements within the operations and to take full responsibility for the network and its organization, processes and methods that may have effect on the service supply quality vs. contracted scope of work for the service supply.
•Ensure that the NOC organization is adequately staffed and that key positions are delegated to personnel with adequate training and skills to perform the task to ensure that these are according to the service delivery requirements..
•Recognize the training requirement for the staff and do mentoring & coaching where required.
•Provide the Director Operations with reports of NOC performance as per agreed schedule and ensure that the network performance reports are generated as desired pattern and delivered in time.
•Achieve customer satisfaction within network performance and implement quality procedures while ensuring the processes are aligned towards achieving committed SLA and KPIs.
•Have a University education on B.Sc level within Telecommunication, Information Technology and Electronics or similar.
•3-5 years experience in a Senior Network Operation Management position
•Result oriented with good skills in leading and motivating people and conscious of responsibility.
•Flexible and responsive to changing work patterns and demands.
•A thorough and methodical approach to work.
•Highly developed skills in Interpersonal communication
•Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
About the Company
About the Company
Over 30 years of local industry experience.
New name, proven expertise
In 2009, recruitment leaders Beresford Blake Thomas (BBT), Hill McGlynn and Ma Foi integrated under the Randstad brand to form Randstad Middle East.
Experience and local knowledge are essential commodities within the Middle East region, so it made perfect sense to combine 30 years’ recruitment experience in the Gulf, providing a larger, more streamlined service to our clients and candidates.
As well as having the largest geographical footprint of any recruiter, Randstad is the world’s largest specialist recruitment provider, employing over 28,000 members of staff and helping over 2.5 million people find work every year. With an enviable reputation worldwide, we have an established and respected presence in the Middle East, and are the preferred choice for specialist staffing solutions in more customary and emerging markets across the entire region.
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