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Job description / Role
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
The Role:
You will contribute to the overall success of Starbucks by achieving and exceeding sales revenue and profit objectives with new and existing Wholesale/Out Of Home (OOH) accounts nationally through leading a team of National Account Managers within a channel of business. You will be responsible for delivering designated channel share of the Starbucks wholesale/OOH AOP sales revenue, expenditure and profit.
Responsibilities include:
* Coaching the team to enhance their performance and improve skills on gap analysis, analytical work to ensure achievement of targets
* Developing and implementing (through the field team) national account promotional activity that drives rate of sale and improves retention
* Managing the identification and execution of incremental point of purchase (POP) plan within existing outlets
* Leading new business engagement which drives new distribution within the channel
* Working collaboratively with the licensing team
* Constantly reviewing the foodservices industry to identify key areas of growth and opportunities for improvement and identifing areas of risk to Starbucks
* Developing ACP (annual channel plan) and strategies to deliver to the plan
* Developing best-in-class understanding of customer/channel including the ability to articulate Starbucks wholesale customers' own commercial goals and KPIs and understands the value that Starbucks contributes to these goals
* Leading the Foodservices team's contribution in local community events
* Leading coffee ambassadors, developing a coffee quality strategy and promoting coffee through training sessions, coffee tasting and aroma labs.
Requirements
You will have/be:
* A degree level education.
* A passion for excellence, displaying resilience and determination
* Strong commercial leadership skills and able to develop strategic plans
* Passionate and committed to achieving business results and developing a team or future talent pool
* 8-10 years' experience in the market
* 3-5 years' experience in a senior management role
* Comfortable working with numbers and able to use data to support decision making.
* Ability to use Microsoft Office products including Word, Excel, PowerPoint to an intermediate level.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.