National Accounts Manager – Starbucks

Job description / Role

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffeehouses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.

The Role:

You will be responsible for the development and implementation of new business, achieving account profitability and sales targets, serving as the primary account contact and providing account leadership.

You will:

* Constantly review the Foodservices industry to identify key areas of growth, concerns and opportunities for improvement.
* Provide coaching to your team to take action and achieve operational goals.
* Identify and develop relations with key clients and decision makers within (FSP) Foodservices Provider Companies.
* Be responsible for organising and maintaining your own time, completing deadlines and making effective use of internal information and databases.
* In weekly review meetings, report personal objectives to the National Account Controller by preparing RTM (Route-to-Market).
* Analyse the RTM financial performance throughout the year and reacts accordingly to achieve the yearend target.
* Develop relationships with key FSP decision makers and identify future business opportunities.
* Promote business alliances nationally and create leads for other partners within foodservices and licensing.
* Assemble Key Account Management Reports for quarterly business reviews with various foodservices provider companies.
* Develop knowledge of Starbucks foodservices within FSP/client companies by developing strategic relations with senior management.
* Support the implementation of company programs to ensure the success of the business alliances and Starbucks.
* Be responsible for Distribution-No SKU stocked.
* Develop and implement appropriate business propositions for clients.

Requirements

Qualifications & Requirements:

* PC Literate.
* Thorough understanding of the industry and channel structure and the inter-relationships.
* At least 5 years' sales experience with at least 3 years in a management role.
* Commercially strong - with good analytical skills.
* Experience within a sales/foodservices environment.
* Must have excellent communication skills (credible influencing and persuasion).
* Ability to drive for and achieve results.
* Build internal and external wining relationships.
* Negotiations skills - can lead and make good commercial decisions.
* Passion for delivering outstanding customer service.
* Experience in driving sales for coffee brands is preferable

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.