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Job description / Role
National Accounts Manager - Starbucks - UAE
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrates coffee and the rich tradition, but that also brings a feeling of connection. Starbucks coffee houses have become a beacon for coffee lovers everywhere because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. It's not unusual to see people coming to Starbucks to chat, meet up or even work. Starbucks is a neighborhood gathering place, a part of the daily routine - and we couldn't be happier about it. Get to know us and you'll see: we are so much more than what we brew. Starbucks prides itself on its people, or 'partners' as we call them. We strive to develop each partner to achieve their career goals, whether this is to become a district manager, Coffee Master or work within one of our Head Office functions.
As National Accounts Manager for Starbucks in the UAE, you will be responsible for the development and implementation of new business, achieving account profitability and sales targets, serving as the primary account contact and providing account leadership. You will be responsible for organising and maintaining your own time, completing deadlines and making effective use of internal information and databases, as well as providing coaching to your team and motivating them to take action in order to achieve operational goals. You will also take responsibility for distribution, tracking the amount of SKU stocked.
Other responsibilities will include:
* Reporting to the National Account Controller on a weekly basis, preparing RTM (Route-to-Market) analysis of personal objectives
* Reviewing the Foodservices industry on a regular basis in order to identify key areas of growth, as well as concerns and opportunities for improvement
* Identifying and developing relationships with key clients and decision makers within (FSP) Foodservices Provider companies
* Developing strategic relations with senior management of FSP/client companies in order to disseminate knowledge of Starbucks foodservices
* Assemble Key Account Management Reports for quarterly business reviews with various FSP companies
* Analysing the RTM financial performance throughout the year and reacting accordingly to achieve the yearend target
This role will see you supporting the implementation of company programs to ensure the success of both the Starbucks brand and Alshaya's business alliances. It is an ideal position for an experienced candidate with the desire to develop and implement appropriate business propositions within the FMCG industry, and to work closely with FSP clients in order to promote business alliances nationally and create leads for other partners within food services and licensing.
Requirements
The ideal candidate will have previous retail experience driving sales for a coffee brand, as well as excellent negotiation skills which support an ability to lead and make good commercial decisions. You will also possess excellent analytical skills, the ability to build winning relationships with both internal and external clients, and an enduring passion for delivering outstanding customer service.
* At least 5 years' sales experience with at least 3 years in a management role
* Experience within a sales / foodservices environment
* Excellent communication skills (credible influencing and persuasion)
* A thorough understanding of the industry and channel structure and the inter-relationships
* PC Literacy.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.