National After Sales Manager - DOMASCo.

Al Futtaim Group

Qatar

Ref: HP698-9609

Job description / Role

Employment: Full Time

Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 18 years and has sole distribution Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio, Sanyo, Aftron and Godrej in the country.

Budgeting: To prepare the annual service department budget by taking into account the Units in operation, future units sale, past performance to ensure that the Company's Objective of growth is in line with the Market conditions.

Revenue & Profit : To achieve and exceed the budgeted target on Net sales, Gross Margins and Net profit by maximizing the revenue streams and optimizing key Service KPI's of Productivity, Efficiency and Utilization.

CSV : To develop, implement and improve the service process to enhance the Customer service experience and retain CSI no 1

Dealers Standards : To work with the principles on developing, implementing and improving on the Standard service transaction of Domasco for all the locations across Qatar

Customer Retention : To develop, implement and improve CRM activities to improve Customer retention and service coverage ratio by proactively anticipating the changing Customer needs and demands

Staff Retention: To develop and implement systems for motivating the team members to increase their engagement levels and attract new comers to be a company of choice through training & development, regular meetings and defining career path for highly engaged workforce.

Facility, Manpower & Equipment Planning : To assess and recommend the requirement of Facility, manpower and Equipment in anticipation of the future business requirement

Requirements

The ideal candidate will have the following qualification, experience and skills:

Minimum Qualifications and Knowledge: Graduate Engineer in Mechanical/Automobile. Post graduate in Business management would be an added advantage.

Minimum Experience: 10-15 years in Automotive service department with 5 years in Service Manager position

Job-Specific Skills: Understands Automobile Engineering, Dealer Management system usage and MS office Behavioral Competencies : Excellent communication skills, Excellent leadership skills, People focus and Excellent Customer handling skills.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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Branch In Charge salaries in Oman

Average monthly compensation
OMR 1,150

Breakdown available for industries, cities and years of experience