New Sourcing International (NSI)
One of my clients is looking to recruit a Network Support Specialist to join their team in Dubai. The ideal candidate will be responsible for resolving customer network related issues from the company's Service Desk located in Dubai.
The Network Support Specialist is responsible for:
- Resolving customer reports defects via remote access including:
Coordinate field resources,
Coordinate hardware replacement,
Open and work with manufacturer TAC,
Update Ticketing System with case history
Ensure SLA targets are achieved
- Implement minor changes on customer networks remotely
- Assist field engineers to implement changes remotely
- Act as escalation point for field engineers
- Customer satisfaction
Verbal Arabic is an advantage
At least seven years’ experience in:
(i) Cisco hands on experience(IPT, Wireless, and Routing & Switching)
At least three years’ hands on experience in:
(iii) Experience withCisco CSCC, RMA processes, Cisco TAC
Experience with Load Balancers (Begin F5/ ACE), Ciscoworks LMS, Iron Port (Email & Web), Fortigate, Check Point.
Qualifications: Cisco CCIEVOICE
Bluecoat Professional qualification in Proxy
Juniper Firewall Professional qualification
University Degree in computing or telecommunications
Advantage: Qualifications in Fortigate, Check Point, Iron Port.
About the Company
About the Company
New Sourcing International (NSI) Recruitment is a leading international group specializing in talent acquisition & managed services. Since our inception in Sydney in 1999 we have grown extensively, across regions, servicing clients ranging from small and medium enterprises to large multinational corporations and publicly listed entities.
Our local offices are managed by leading industry professionals and ex-market practitioners who understand the complexities and cultural sensitivities of the regions and clients we service. We pride ourselves on our consultative approach aimed towards providing niche specialist talent acquisition solutions tailored to our client's needs; matching candidates on a variety of metrics to assess suitability.
We boast a strong industry network and global candidate pool that enables us to gain access to a wider spectrum of passive as well as active candidates, which are filtered using proprietary methods, in order to ensure a bespoke fit. We seek high calibre candidates and operate under the premise of honesty and integrity, to deliver a transparent service throughout the process. Our ethos is to provide a respected service to the people we work with - both clients and candidates.