NSI & Bluefin Talent
One of my clients is looking to recruit a Network Support Specialist to join their team in Dubai. The ideal candidate will be responsible for resolving customer network related issues from the company's Service Desk located in Dubai.
The Network Support Specialist is responsible for:
- Resolving customer reports defects via remote access including:
Coordinate field resources,
Coordinate hardware replacement,
Open and work with manufacturer TAC,
Update Ticketing System with case history
Ensure SLA targets are achieved
- Implement minor changes on customer networks remotely
- Assist field engineers to implement changes remotely
- Act as escalation point for field engineers
- Customer satisfaction
Verbal Arabic is an advantage
At least seven years’ experience in:
(i) Cisco hands on experience(IPT, Wireless, and Routing & Switching)
At least three years’ hands on experience in:
(iii) Experience withCisco CSCC, RMA processes, Cisco TAC
Experience with Load Balancers (Begin F5/ ACE), Ciscoworks LMS, Iron Port (Email & Web), Fortigate, Check Point.
Qualifications: Cisco CCIEVOICE
Bluecoat Professional qualification in Proxy
Juniper Firewall Professional qualification
University Degree in computing or telecommunications
Advantage: Qualifications in Fortigate, Check Point, Iron Port.
About the Company
About the Company
New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution in both the technology and financial services domain.
Working together as a specialist search and selection agency, we concentrate on 'blue chip' financial services & technology consulting organizations across London and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.
We are dedicated to representing 'best of breed' candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.
Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and IT industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients' sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.
Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote.