New Sourcing International (NSI)
One of my clients is looking to recruit a Network Support Specialist to join their team in Dubai. The ideal candidate will be responsible for resolving customer network related issues from the company's Service Desk located in Dubai.
The Network Support Specialist is responsible for:
- Resolving customer reports defects via remote access including:
Coordinate field resources,
Coordinate hardware replacement,
Open and work with manufacturer TAC,
Update Ticketing System with case history
Ensure SLA targets are achieved
- Implement minor changes on customer networks remotely
- Assist field engineers to implement changes remotely
- Act as escalation point for field engineers
- Customer satisfaction
Verbal Arabic is an advantage
At least seven years’ experience in:
(i) Cisco hands on experience(IPT, Wireless, and Routing & Switching)
At least three years’ hands on experience in:
(iii) Experience withCisco CSCC, RMA processes, Cisco TAC
Experience with Load Balancers (Begin F5/ ACE), Ciscoworks LMS, Iron Port (Email & Web), Fortigate, Check Point.
Qualifications: Cisco CCIEVOICE
Bluecoat Professional qualification in Proxy
Juniper Firewall Professional qualification
University Degree in computing or telecommunications
Advantage: Qualifications in Fortigate, Check Point, Iron Port.
About the Company
About the Company
New Sourcing International (NSI) is a leading international group specializing in talent acquisition services around the globe. Since our introduction in 1999 we have grown extensively and now have thriving operations globally enjoying success through a network of cities worldwide with clients ranging from SME's to large corporate companies.
Our local offices boast a wealth of regional expertise with consultants whom understand the complexities and cultural sensitivities of each region. We have created a new concept of providing niche specialist recruitment solutions tailored to the needs of specific markets, regions and industries.
NSI is managed by leading industry professionals with diverse domain and location exposure in across various continents. We have a wide selection of databases and tools at our disposal that enable us to gain access to passive as well as active candidates.
We have a growing business presence in countries including Australia, North America, Africa, UK and the UAE. NSI has been providing talent management and recruitment services to a variety of industries for over 11 years. Our portfolio contains a range of offerings starting from recruitment, executive search, head hunting, outsourcing, contract staffing, and project recruitment.