Non-technical Training Specialist

Job description / Role

Purpose:
To supervise all Sales, Parts, CRM, and Administrative staff training activities and career path progress. To put action plans to fulfill departments training objectives and to coordinate, and evaluate training periodically.

Responsibilities:
- Works with internal and external parties to organize the various components needed to initiate, run and conclude training courses held.
- Monitor, follow up and supervise any Saudiazation training program in UMA departments of responsibility.
- A Mentor to new Saudi employees in departments of responsibility.
- Run, collect, and analyze Level 1 & 2 & 3 training evaluations, following the internal process.
- Part of the employee appraisal after employees conclude the probation period.
- Coordinate training schedules and activities for staff with GM Academy ME.
- Amend and revise programs, enrollments, and schedules as necessary, in order to adapt to changes occurring in the work environment
- Monitoring and reviewing the progress of staff and make sure targets are fulfilled.
- Supervise tests or any tests, conducted by Staff.
- Supervise candidates for competitions and assures fair selection in coordination with line managers.
- Participate in TNA and investigate needs for Staff and departments.
- Track training progress and results of staff.
- Help managers / trainers solve specific training problems that arises during / before training sessions.
- Run effective induction programs for new staff, and act as an orientation partner when needed.
- Evaluate the training conducted by GM / Outsourced by questionnaires / interviews of staff.
- Develop in-house training courses and deliver training when needed.
- Conduct appraisals, and evaluations for staff periodically and as per training policy.
- Keep track of training records on LMS and DMS.
- Keep up to date with developments in training by reading relevant bulletins, articles.
- Attend internal meetings / with GM Academy when required
- Attend position relevant courses

Requirements

Technical Competences:
- Communication skills; English / Arabic
- Curriculum development and course development
- Evaluates performance regularly, accurately and fairly
- Presentation skills
- Uses equipment for its intended purpose

Behavioral Competences:
- High Analytical Skills
- High Interpersonal Skills
- Excellent Time Management
- Excellent Judgement and Decision Making Skills
- Critical Thinking
- Achieves Results
- Dependability / Attendance
- Job / Organizational Knowledge
- Problem Solving / Judgment
- Takes Responsibility

About the Company

Universal Motors Agencies (UMA) is one the oldest and most prestigious General Motors dealerships in the whole of the Middle East. As an appointed distributor of GM cars in the Eastern, Central, Western & Southern Province of the Kingdom, our mission is to maximize the satisfaction of every customer. Our customers will be served in the manner they have come to expect from GM dealers worldwide.

UMA has adopted GM global retail standards and benchmarks and implemented new processes, which focus on the needs of our customers by:

• Exceeding their expectations in every aspect of sales and after-sales services without exception.
• Setting the standards of excellence for car dealerships throughout the region.
• Focusing on customer's experience to make it as enjoyable and satisfying as possible.

UMA is a joint venture between Arabian Motors & Engineering Company (Ameco-Zahid) and General Machinery Agencies (GMA), two of the oldest and most respected GM dealers in Saudi Arabia. Late Sheikh Abdulmajid Zahid and his brothers were awarded the first General Motors franchise in the Kingdom in 1949. The General Machinery Agencies Company established by the late Sheikh Salahudin Abduljawad was the second company to be awarded a GM franchise eight years later.