Ref: OP823-04

Job description / Role

Employment: Full Time

Providing secretarial, clerical & administrative support and ensure a high levels of customer service, diplomacy to the internal customers as well as the externals.

Accountabilities
- Responds to inquiries and obtains information for general public, customers, visitors and other interested parties.
- Provides information regarding activities conducted in the establishment; location of departments, offices and employees within the organization.
- Answers telephone, provides information, directs caller to appropriate person or takes messages form caller when needed.
- Meets and welcome visitors, determines nature of business, directs them to specific destinations and notifies appropriate person of visitor's arrival.
- Receives, separates and distributes incoming mail or other materials to relevant parties while tracking courier services.
- File and maintain records of internal/ external mail on appropriate tools as per the set standards
- Provide administrative support to department Managers through printing company related documents and distributing them as required.
- Provide administrative support to different departments when needed including typing letters, printing/scanning documents as requested by Department Managers
- Performs other administrative tasks as assigned by the HR Manager
- Able to work as a focal contact point between Human resources department and other departments
- Maintain contact list and assist the company employees in calling outside parties / agencies.
- Handle and resolve Visitors/Guests /callers enquiries or complaints efficiently.
- Identify any problem from any caller and try to transfer the call to the concerned department.
- Assist the superior in the smooth and efficient running of a comprehensive office while ensuring high levels of diplomacy and communication skills.
- Attend to visitors and deal with enquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Requirements

- University Degree: BA or BSc
- 2-3 years in similar position.
- Telephone etiquette
- IT skills (strong knowledge in power point, excel, word, outlook)
- Fluent in English (speaking & writing)
- Good interpersonal and customer service skills.
- Flexible and able to work under pressure.
- Able to work with a keen level of detail and high level of accuracy.
- Able to maintain confidentiality as required

About the Company

Retail Group Egypt is a subsidiary of Alhokair Fashion Retail. Fawaz A. Alhokair & Co (known as Alhokair Fashion Retail) was formed in 1990 by Fawaz, Salman and Abdulmajeed Alhokair. The company has since become the largest franchise retailer in the KSA, MENA, Central Asia and Caucasus regions, and is the only listed business of its type in the Middle East. Quality, innovation, service and trust are the guiding principles for all Alhokair Fashion Retail operations.

These values are coupled with an ability to move quickly, to seize new opportunities and to enter emerging markets. Since the opening of its first store in 1991, Alhokair Fashion Retail has grown considerably and now trades in more than 2,100 stores across 100 shopping malls in 16 countries, with a retail platform operating on a total GLA of over 500,000m.

All of this is ably managed by a workforce numbering more than 12,000. Alhokair Fashion Retail currently represents over 80 fashion brands, across a diverse platform covering Womenswear, Menswear, Kids & Baby, Department Stores, Shoes & Accessories, Cosmetics, F&B, and Entertainment.

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