Officer – CRM (Customer Relationship Management)

Bank Dhofar
Oman

Ref: HP787-63
Bank Dhofar

The Role


The Role


Play a role on new CRM technologies and developing plans for their successful implementation
• Support the business analysis efforts supporting CRM.
• Define requirements related to CRM change requests and implement changes based on best-practices
• Play a hands-on role customizing and enhancing CRM applications, leveraging experience with built-in admin, reporting, and development tools
• Develop and enhance CRM reports using tools inside & outside CRM.
• Work with IT development resources to integrate CRM with other applications
• Convert transaction initiation from the core banking front end to the CRM solution front end
• Utilize CRM to sell products and services through electronic channels, call center and branches
• Develop and maintain documentation regarding CRM systems configuration, application workflow, and business rules. Perform training as needed.
• Work towards improving the quality of existing customer data and capturing of customer data in the future
• Develop the capabilities to perform statistical analysis on large customer data samples and develop leads for the generation of sales
• Support the campaign management process implementation across the organization
• Support the Implementation and review customer segmentation.
• Support the CRM Manager into the test and refine the end to end customer contact strategy across all relevant channels
• Play a role of team member of the CRM team as determined by the requirements of the CRM program
• Any other tasks to be assigned by Manager – CRM

Requirements


Requirements


• Should be Omani
• Good experience CRM in an organization - preferably in the Banking sector
• Experience of using and configuring different CRM systems
• Good experience in support others, share the building a high performing team
• Excellent oral and written communication skills in English and Arabic
• Strong interpersonal skills
• Persuasion skills
• Motivated, initiative, innovative and dynamic
• Excellent knowledge of MS office
• Solid knowledge of current banking practices
• Flexible during times of change.
• The candidate should be able to translate customers’ requirements into easy to use deliverables
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

About the Company


About the Company


Established on January 1 1990, Bank Dhofar is an Omani commercial bank wholly owned and managed by Omanis. With successive years of constantly setting new standards in banking, BD has attained an impressively expanding network of 50 operational branches and 89 ATMs.

Through an international network linked by advanced technology, BD provides a comprehensive range of financial services that encompass personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities.

Its Board of Directors & Management Team consists of eminent professionals like accountants, management experts, economists, businesspersons, etc. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence.
This Position is closed or expired