Officer Merchant E-Acquiring

Job description / Role

QNB Group, the World's Strongest Bank and the leading bank in the Middle East and North Africa, is seeking an Officer Merchant & E-Acquiring for the further expansion of the office in Qatar
QNB has witnessed rapid domestic and international expansion over the past few years with 2013 Net Profit of US$2.6 billion and a growth rate of 13.7%.

QNB Group operates through its subsidiaries and associate companies in 26 countries providing a comprehensive range of advanced products and services. The total number of staff is almost 13,600 operating from over 590 locations.

As part of our accelerated growth we wish to appoint a Officer Merchant & E-Acquiring

You will also lead the the signup of new merchants and enhance relationships with existing merchants. You will be responsible for performing daily merchant acquiring transactions with an objective to maximize profits.

You will :
Analyze the merchants available in the market to identify and recommend potential targets with whom to cultivate business relationships to the Head of Merchant Acquiring, including an assessment of proposed tie-ups with internet-based merchants.
Review the existing merchant relationships to identify and recommend those merchants with whom business should be expanded and those with whom existing relationships should be discontinued.
Monitor merchant transactions/ volume and assist the Head of Merchant Acquiring in formulating appropriate merchant retention strategies to minimize attrition.
Verify all documentation received from Merchant (including Merchant Agreement) is as per Banks requirement and agreement is signed and stamped.
Provide  quality service to all merchants with respect to the initial POS machines installation and subsequent maintenance thereof.
Implement approved targeted merchant campaigns to increase merchant acceptance of QNB cards.
Follow the prescribed/ existing processes for all merchant related activities including but not limited to POS terminal set-up and activation including testing thereof, updating of merchant information on timely basis, handling/ processing of acquirer charge backs etc.
Compile relevant MIS reports for provision of merchant related statistics to the Head of Merchant Acquiring for his review and onward submission, as and when applicable.

Requirements

You will educated to degree level
You will possess extensive working knowledge of the merchant acquiring business
You will have experience of developing new products to grow the merchant acquiring business (such as DCC or Contactless payment)

About the Company

QNB Group is the biggest bank in Qatar, and a leading financial institution in the Middle East and Africa is hiring.

QNB Group’s presence through its subsidiaries and associate companies now extends to more than 30 countries across 3 continents, providing a comprehensive range of products and services. The total number of staff is more than 28,000 operating from over 1200 locations.

QNB will assist you to take charge of your career with rich and varied opportunities to experience different parts of our global business and develop a valuable portfolio of skills and knowledge.