Officer Process Improvement

Job description / Role

- Assist in Process Improvement, KPIs, SLAs, ISO Certification and all kinds of Audit Reports and Project Management office for Central Admin in alignment with the corporate business strategy, KPIs and strategic yearly plans of the corporation.
- Assist in delivering lean process of all functions under Central Admin.
- Assist in Compiling submission of OPEX for Central Admin & Admin capital budget for the whole Corporation and assess such requirement with Central Finance for management approval.
- Assist in reviewing OPEX and ADCAP database to analyse trends of spend and Incorporate sufficient checks and balance on its usage in line with accounting manual authorities.
- Assume responsibility of audit reports from Internal Audit, External Audit of ISO and PM&QA and respond/implement recommendation as appropriate after coordination with all stake holders.
- Assist in Project Management functions to ensure roadmaps and plans are on track and address bottle necks to guarantee on-time delivery of completed projects to the organization.
- Periodically review ISO management process and incorporate change in processes, finalize audit schedules, report KPIs and conduct Management review meetings to discuss the effective implementation of ISO program.
- Handle service contracts and ensure timely renewal of all maintenance contracts to ensure continuity of services.
- Performs any other related duties, as required for business i.e. Represent Administration Division in tender evaluation, negotiations and steering committees.

Requirements

- Formal Education Required: Bachelor's Degree in Admin or Business Management
- Related Professional Training, Certification or Membership: ISO Management, Process Improvement and Corporate Support
- Years & Field of Experience required: 6-8 years of Administrative & Corporate Support functions, preferably in a large corporation

Skills Required:
- Ability to develop, define and articulate strategy plans and analyses
- Industry awareness and commercial orientation
- Ability to work under pressure to tight deadlines
- Lateral coordination and team working ability

About the Company

Etisalat has been the telecommunications service provider in the UAE since 1976, and has built up a modern telecom infrastructure and established itself as an innovative and reliable operator.

Etisalat stands 140th among the Financial Times Top 500 Corporations in the world in terms of market capitalization, and is ranked by The Middle East magazine as the 6th largest company in the Middle East in terms of capitalization and revenues. The Corporation is the largest contributor outside the oil sector to development programmes of the UAE Federal Government, and is an award-winning socially responsible corporation. Etisalat has also won accolades from across the region for its nationalization programme.