Online CRM Executive - eCommerce

Al Futtaim Group

Dubai, UAE

Ref: HP698-10794

Job description / Role

Employment: Full Time

Online CRM Executive - eCommerce - Al Futtaim Retail Divisional Office - Dubai, U.A.E.

This is a fantastic opportunity for an experienced Online CRM Executive to join at an exciting time in its ambitious eCommerce rollout plan.

On this role you will have a detailed understanding of how CRM and Email databases work, and be able to use them strategically to deliver business value.

You will be responsible for helping to drive customer loyalty and retention both online and in store through the delivery of insights and targeted customer communications by maximising revenue potential through the use of the database via Email, SMS and Social. Working alongside the Campaign and Loyalty Executives, you will be pivotal in demonstrating the value of putting the customer at the heart of the organisation as the business continues its rapid expansion locally and internationally.

Requirements

To be successful in this role you will need to have minimum 2+ years of experience in CRM/Database Marketing with at least 12 months focused on Email Marketing within an E-commerce environment.

Along with previous experience you must have excellent knowledge of working with databases, data analysis, segmentation and email marketing platforms. Excellent project management skills & must be able to manage multiple programs at one time. Process development skills, ability to keep work flowing, minimizing problems or delays. Outstanding relationship building skills.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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