Online Retention & Loyalty Specialist - Retail Divisional Office

Job description / Role

Online Retention & Loyalty Specialist - Retail Divisional Office - Dubai, U.A.E.

This is a fantastic opportunity for a seasoned and dynamic B to C Customer Order Processing expert to join Al Futtaim at an exciting time in its ambitious eCommerce rollout plan.

On this role you will be responsible for implementing a Digital Retention and Email Marketing strategy, CRM and Insights program for the eCommerce Division across all the Al-Futtaim Retail transactional websites in both the GCC and SEA regions. You will assist the Head of Retention & Promotions, work closely with the Heads of Online for the various retail brands, Design & Content team within eCommerce and Marketing, Retail Operations, IT and Brand teams within the Al-Futtaim Retail Division.

Requirements

To be successful in this role you will need to have minimum 2+ years Retention & CRM Online Marketing experience at a senior role preferably in a multi-channel or pure play retail environment. Planning, implementing and optimizing Retention and CRM strategies and campaigns to achieve ambitious financial targets. Managing multiple online campaigns at one time. Excellent knowledge of Online Marketing and Campaign management/Analytics tools (Adobe Omniture, CoreMetrics, Google Analytics etc.)

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.